We are currently seeking a Technical Support Specialist to join our Customer Success team. This is an ideal opportunity for someone looking to join a customer-facing role in a dynamic start-up environment, and to develop an advanced knowledge of the construction finance industry.
The Technical Support Specialist will be responsible for providing technical oversight and assistance to Rabbet customers and internal teams. They will evaluate, define, and troubleshoot technical problems, and work with engineering/support staff to identify and implement solutions. To be successful in this role, you need to be an excellent communicator and problem-solver who can diagnose and resolve complex problems. Ideal candidates should be self-starters who are quick learners, highly curious and willing to go the extra mile to ensure customer satisfaction.
What You’ll Do:
What You’ll Need:
What’s in it for You:
We’ve assembled one of the best teams you could possibly find in Austin. We like to imagine what’s possible, and then do it. Then learn from it. Then do it better. If this sounds like your kind of thing, we want you to join us!
Inclusion Promise: Rabbet embraces diversity and equal opportunity in a serious way. We are relentlessly committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Location: We are currently a fully remote team, so living in Austin is not a requirement. However, we do have an expectation for travel to Austin 3 days per quarter.
Through our core values of Relationships and Transparency, Rabbet strives to create an inclusive workplace where we welcome persons of all backgrounds. Rabbet is an equal opportunity employer regardless of race, color, religion, gender, sex, sexual orientation, disability, veteran status, or age. Despite being a startup, we do value work/life balance and we offer competitive pay, benefits, and equity.
At Rabbet, we aim to connect people and data to streamline construction finances. Lenders and real estate developers use Rabbet to manage their construction finance for projects from $500,000 to over $500 million. A rabbet is a joint in woodworking and as a rabbet strengthens connections in woodworking, Rabbet strengthens connections in construction finance.
Rabbet is backed by a leading FinTech VC (QED), a leading real estate tech VC (Camber Creek), a large strategic investor (Goldman Sachs), and Y Combinator. You’ll be joining a company that values efficiency, guidance, transparency, and relationships. We’re a small team (~25 employees), so there’s plenty of opportunity to have a big impact.
We commit to our customers - and the construction lending industry as a whole - to walk side-by-side through the continual evolution of the construction financing process. We combine deep domain expertise and technology to bring forward innovation in construction finance.
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