Director Of Product


Date listed

1 month ago





Glassdoor Rating

4/5 (17 reviews)

Keywords: remote

About Us
Close is a bootstrapped, profitable, 100% remote, ~90 person team of thoughtful individuals who value autonomy and impact. We are out to supercharge sales productivity for small scaling businesses with the most modern, thoughtfully all-in-one, communication-focused CRM. 

Our Product team obsesses over delivering great SaaS to serve the 6,000+ business that choose Close to help them grow. Our product development process is inspired by Shape Up. We work in six-week cycles, thinking deeply about the right problems and shipping impactful product on time. Product, Design, and Engineering work collaboratively on the best solution. We are data-driven, learn the why behind problems, focus on use cases, and talk to our customers on every occasion. 

We share on The Making of Close, our behind-the-scenes Product & Engineering blog.

About the Role
We're looking for a Director of Product to lead product development at Close – everything from long-term product strategy through ensuring high-quality releases. You’ll oversee our Product Management and Product Design teams and will work closely with our Engineering and customer-facing teams. This role reports to our VP of Product & Engineering and will be a part of our Sr. Leadership team.

Key Responsibilities

Customer development
  • Get to know many of our individual customers and their problems deeply, understand their motivations, business context, and jobs to be done. 
  • Lead data collection and analysis to better understand the broader trends of our customer base and market.
  • Set great processes for our entire Product team to be deeply customer-focused.
Product Roadmap development
  • Working closely with Phil and Leadership, you’ll define product strategy and vision in inline with company strategy and will establish goals and a plan to make it a reality.
  • Own product roadmap development, from ideas through delivery. Communicate it well internally and get appropriate feedback.
  • Set goals and objectively measure success for specific features as well as the broader product.
  • Design product initiatives around business goals, such as increasing NRR.
  • Balance iterative improvement of existing product features with new creative ideas to propel Close forward.
  • Build and ship high quality Product
  • Maintain a high bar for product quality, design, and function to make Close excellent in solving customers’ real problems and in making Close feel like a truly modern SaaS.
  • Validate potential feature solutions with customers to give us confidence that our investments will pay off.
  • Find ways to delight customers; track and increase NPS.
  • Refine our Shape Up-inspired product development process for EPD to collaborate well together in shipping impactful high quality software on-time and in a fun way.
  • Maximize return on product investments through in-app onboarding/promotions and by communicating launches externally with customers, in partnership with our marketing and customer success teams.
Manage the Product Management and Product Design teams
  • You’ll have two immediate direct reports – our Group Product Manager and our Product Design Manager, who each manage teams of 3, for an initial team of 8 people.
  • Be a great leader, casting vision and motivating the teams toward impactful work. Be a great manager, practicing radical candor, having regular 1:1s, and setting goals and opportunities for growth. Help the team thrive in their crafts.
  • Fully own recruitment for hiring our next PM or Design team members, ensuring a very high quality bar.

  • Must be located in the United States.
  • Have significant experience (3 years minimum) in a product leadership/management role.
  • Have a track record (6 years minimum) of shipping high quality successful Product, preferably at a product-focused B2B SaaS company.
  • Be comfortable diving deep into analytics and metrics to inform decisions and objectively define success.
  • Have a critical eye and always looking to improve an existing product or design to make it better.
  • Must be able to occasionally travel to meet customers and for team meetups.

🌏 Why Close?
  • Watch our most recent culture video featuring our annual team retreat in Italy
  • 100% remote company
  • Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
  • 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
  • 1 month paid sabbatical every 5 years
  • Paid parental leave
  • Medical, Dental, Vision with HSA option (US residents)
  • 401k matching at 6% (US residents)
  • Dependent care FSA (US residents)
  • Our story and team 🚀

💚 Our Values
  • Build a house you want to live in -- Examine long-term thinking and action
  • No BS -- Practice transparency and honesty, especially when it’s hard
  • Invest in each other -- Build successful relationships with your coworkers and customers 
  • Discipline equals freedom -- Keep your word to yourself and others
  • Strive for greatness -- Constantly challenge yourself and others 

💻 How We Work Together
  • Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. 
  • Asynchronous communication & collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly. 
  • Appreciation for Deep Work: *During your normal work day, not after a day of meetings*. 
  • Autonomy & Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start. 

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