Customer Success

Numeral

Date listed

1 month ago

Employment Type

Full time

Remote

Yes

Keywords: remote

About Numeral:

Numeral automates sales tax compliance for ecommerce stores. We are growing extremely fast, have raised a large seed round, and are tackling a major market.

💁 Position Overview:

The customer success position is a dynamic role designed for someone excited to learn and help lay the foundation for how we interact with our customers.

The role will focus on onboarding new customers and interfacing with existing customers.

You’ll be reporting directly with members of the founding team. You’ll also have plenty of facetime with the founders. If you’re looking to work hard, learn a ton, and grow in your career, this role is for you.

📝 Responsibilities:

- Solve customer problems and coordinate with engineering and operations teams to implement repeatable processes to avoid future issues
- Refine & automate the client onboarding process to provide a seamless and delightful experience.
- Ensure existing customers are happy and well-served

🎓 Qualifications:

- A minimum of 2 years of professional experience within customer success, biz ops, consulting, etc.
- High energy
- Strong analytical, problem-solving, and project management skills
- Willing/able to work US hours
- Ability to interact and present to sophisticated clients
- Attention to detail and organized

Benefits:

- Full healthcare
- Computer stipend

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