We are looking for a confident, professional, and hard-working individual with sound business acumen to join our team as the Customer Success Manager. Reporting to the Vice President of Customer Experience at PiinPoint, you will support the lifecycle management practice for our Customer Success program, by developing long term relationships with select clients, being their PiinPoint subject matter expert, ensuring satisfaction and retention, offering training and support, identifying additional revenue opportunities and developing best-practice educational materials. You will work with some of the largest retailers in the world to help solve some of the most pressing questions in retail real estate.
We are a SaaS company looking for the right people to contribute to making a real impact in the industry of retail and analytics. In this position, you’ll play an instrumental role in supporting hundreds of retail real estate professionals use location intelligence for their decision making. If you’re looking for an incredible opportunity to learn, grow, and develop the building blocks for a career in Customer Experience and beyond, we’d love to talk to you.
The PiinPoint team culture is about fostering team members who consistently show up as:
Driven | Transparent | Intelligent | Authentic | Inventive | Passionate
As a Customer Success Manager, you are a trusted advisor and ally for the client, providing coaching on the PiinPoint application, becoming curious about their workflow and unique challenges, and communicating changes and updates about the product to each user. By collaborating with users and working alongside their expansion, you are excited by turning customers into a network of champions, focusing on their engagement and PiinPoint’s corresponding revenue goals. You will develop strong customer relationships, and constantly offer the voice of the customer internally at PiinPoint for sales, marketing, and product objectives.
The Customer Success Manager’s key accountability is to maintain high customer and net revenue retention. In order to accomplish this, the CSM’s key responsibilities are:
Ideal candidate profile:
Bonus points if you have: Working knowledge of the fundamentals of Customer Success in a B2B context Professional working knowledge of French
What you'll be working on:
Account Management and Growth
Process & Product Improvement
Education, Training, and Facilitation
What you can expect at PiinPoint You will work with all aspects of the business (sales / marketing / product / data science / software development) in an innovative and rapidly growing company. We offer a competitive salary and a team willing to support your career development. Our team hosts monthly social events (both remotely or in person), and there are flexible work hours and the option to work remotely.
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