As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:
Title: Implementation Specialist
We are hiring an Implementation Specialist who will be responsible for the successful onboarding of new merchants. You will provide thorough training sessions for all stakeholders to ensure effective use of the ShipBob dashboard and suite of fulfillment services. You will also troubleshoot issues early on in the partnership to course-correct and set our merchants up for long-term success.
What you’ll do:
Consultation: Understand Merchant Needs and Goals.
Configuration: Guide merchants to set up the ShipBob platform.
Training: Coach and Guide Merchant to Success.
Adoption: Push Merchant Use of Key ShipBob Features.
Perform: Nail Key Performance Indicators (KPIs).
Additional duties and responsibilities as necessary.
What you’ll bring to the table:
Reports to: Senior Manager of Implementation
Perks & Benefits:
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
At ShipBob, we’re looking to bring on board people who embody our core values:
ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service.
As one of the fastest growing tech companies in Chicago with over $330M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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