Narrated overview: https://www.loom.com/share/2e637d07959d4027bae66a661770b17e
Streak is a CRM built on Gmail. We’re a remote-first team of 35 people across North America. We’re growing, very profitable, and our customers love us. We’re currently in the ‘goldilocks’ zone with product market fit, real revenue, and a flat internal hierarchy. You’ll have ownership over the customer experience and see your/user feedback implemented quickly.
Our support team is currently available to help users 7am-5pm PST. We want to improve the customer experience at Streak by extending the hours we’re available to offer live help to include the EU business day. You will be our first hire in the EU time zone and will be working mostly independently on the full spectrum of customer needs. Customer needs are resolved with a mix of chat, email and screenshare.
You’ll be responsible for the overall customer experience while the US team is (mostly) offline. You’ll also work closely with our Customer Success, Engineering and Product teams. You can expect to help users with best practices, technical troubleshooting, and billing/day to day needs. You can expect to help our internal teams by gathering and synthesizing product feedback, backing up our success team on technical questions, and improving our documentation.
As the first EU hire, our internal (and external) knowledge base will be your first point of reference when you have a question about Streak. You will help us catalogue where our documentation is incomplete or out of date.
Some examples of work you’ll be responsible for include:
When we said Streak is in the goldilocks zone, we meant it. Working at Streak means you’ll have resources to accomplish big goals.
As our only employee consistently available during the majority of your work day, you’ll be both the front line and also point of escalation. Your judgement will be valued in solving user issues as quickly and fairly as possible.
Streak frees small and medium sized business users from switching between their email, where all their work actually gets done, and the tools they are forced to use to manage that work (like Salesforce). We recognize that sales, hiring, partnerships, fundraising all happens in your inbox - so we’re building a meta layer on top of email that lets your team push these processes forward.
Streak is a growing, but more importantly, profitable company. Because of this we have the best of both worlds - nimble enough to have growth opportunities like a startup. But we're not under the gun to raise a round in 9 months or die, so we can focus on building a foundation and a company that works for the long-term.
We hope the detail in this doc gave you a good sense of who we are and what we’re working on. Our goal was to make it an efficient use of your time. If you found yourself nodding along while reading, we’d love to hear from you.
The interview process is designed to mimc the expected real world working conditions, including asynchronous sections as well as working on real questions we’ve received in support.
If this sounds like a fit to you, start here: https://www.streak.com/careers/support-specialist-2
As described above and in the Loom, you must be located in a European timezone in order to apply for this position.
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