Hiring Senior IT Incident Management Specialist // Picsart | Picsart

Senior It Incident Management Specialist // Picsart

Picsart | Berlin, Germany

Date listed

4 weeks ago

Employment Type

Full time

Employees

501-1000

Total Funding

$1.7 trillion

Keywords: pagerduty jira

Picsart is looking for an experienced Senior IT Incident Management Specialist to join and share our success. In this position, you will manage infrastructure incidents. If you have problem-solving skills and are ready to keep 24/7 availability in case of incidents if your presence is needed, we are ready to meet you. Responsibilities

  • Oversee the incident management process and team members involved in resolving the incident
  • Respond to a reported service incident, identify the cause, and initiate the incident management process
  • Prioritize incidents according to their urgency and influence on the business
  • Produce documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures
  • Collaborate with the incident management team to ensure that all protocols are diligently followed
  • Log all incidents and their resolution to see if there are recurring malfunctions
  • Adjust the incident management process as required to ensure its effectiveness
  • Communicate with upper management if major issues are found in the IT system
  • Manage the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
Required Qualifications
  • At least 4 years of experience working in IT service management or a similar role.
  • Experience working with Jira
  • Strong knowledge of PagerDuty
  • Strong communication skills for relaying technical information to others
  • Remediation assessment and change management experience
  • Bachelor’s degree in information technology, engineering, or a related field
  • Strong knowledge of IT service management software
  • Ability to collaborate with team members
  • Ability to analyze a high volume of technical data and work in a fast-paced environment
  • Strong problem-solving, analytical, and time-management skills

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