About Cinder

Cinder provides a cutting-edge platform to protect the internet. Trust and Safety teams at the world’s most influential companies rely on our software to investigate and disrupt threats like hate groups, terrorist organizations, and state-sponsored disinformation campaigns. Cinder provides powerful solutions that allow them to innovate and adapt as quickly as the threats they face.

Although we operate as a fully remote company with teammates in NY, DC, Austin, and SF, we also believe in the value of frequent in-person meet-ups and learning face to face.

What you’ll do

• As a Customer Success Manager you will:
• Be the point person to deploy Cinder with a wide range of leading enterprise customers.
• Work side by side with customers as they transform their Trust & Safety operations by rethinking their data structure, the problems they really need to solve, and configure Cinder for their use case.
• Coordinate closely with Cinder’s product team by passing back customer needs to ensure product development aligns with customer needs.
• Get your hands dirty with tactical customer problems, ruthlessly organize and prioritize your time, and uplevel your thinking to drive Cinder’s strategic and product direction.
• Coach customers, understand customer challenges, and represent customer needs inside Cinder.
• Identify areas to expand Cinder’s footprint and solve more problems within customer companies and work closely with the sales team to pursue those opportunities.

About you

• 3+ years of experience as a PM, T&S Ops manager, or Customer Success manager with enterprise sales and CS experience.
• Solid understanding and empathy for the difficulty of Trust & Safety problems
• The ability to clearly articulate complex organizational and technical concepts to both technical and non-technical audiences
• Comfort and familiarity with sales processes
• Comfort with ambiguity and an ability to take initiative
• You love talking to users and understanding their problems and needs
• Demonstrable experience prioritizing complex features and advocating for your point of view
• You know how the internet can be abused and have thought through ways it can be prevented
• Excellent written and spoken English communication skills

Some nice-to-haves

• Basic technical skills - familiarity with Python, React
• Experience in a start-up or building 0 to 1 products and bringing them to market
• Experience working for a social media, marketplace, or media company with knowledge of how attackers can abuse these systems
• Previous experience selling into large enterprises

Why join us?

As a Customer Success Manager at Cinder, you’ll be paramount in determining the entire end-to-end experience for our customers, having your work be seen, used, and loved by reviewers and investigators protecting the largest communities in the world. We’re building and implementing the most advanced investigation system, and your customers and partner organizations are some of the world’s largest enterprises. Expect a front row seat in tackling the hardest problems for some of the most sensitive, impactful issues.