We're building LiveFlow to help millions of people build better businesses by helping them manage their finances easily.
Every company has to manage its P&L and its cash. Still, too many companies drown because of manual financial work, the absence of understanding of how their numbers work, and too many other day-to-day priorities.
We want to fix that.
We are seeking a dedicated and empathetic Customer Experience Specialist, a vital role designed for individuals passionate about ensuring customer satisfaction. As the pioneer in this position, you will take end-to-end responsibility for crafting unforgettable experiences for our customers.
Our high bar is set at a 9.7/10 rating on G2 for Customer Support, and your role will be pivotal in maintaining, if not elevating, this standard.
Our mission is to make our customers happy, and providing an exceptional customer experience is at the heart of our business.
We believe that genuine care for customers cannot be taught, but we will arm you with all the knowledge you need about our technology. If you love delivering great customer experiences and are eager to contribute to a customer-focused company, we'd love to meet you.
Develop and implement scalable customer experience processes to ensure business growth without compromising customer experience.
Address customer support queries promptly and empathetically, consistently exceeding customer expectations.
Collaborate closely with our customers to facilitate seamless end-to-end implementation of LiveFlow.
Serve as the conduit between our customers and the product and engineering teams, effectively communicating customer issues and feedback internally to drive product improvements.
Craft a comprehensive Customer Experience Playbook to catapult LiveFlow to its next level of growth, incorporating customer insights, innovative strategies, and industry best practices.
2+ years in a Customer Experience/Support role
Interest in Finance, Accounting, and Financial Modeling
A deep-seated passion for delivering exceptional customer experiences and deriving satisfaction from making customers happy.
Excellent communication skills, both written and verbal
Strong problem-solving skills and the ability to think independently in a fast-paced environment.
You are humble, you ask a lot of questions, are naturally curious and hungry to achieve impressive things in life and work.
Competitive base salary + commission
Substantial equity package
Health and dental insurance
401(k) (if US based)
All the latest tech you need; MacBooks, monitors, etc.
Monthly budget to spend on books and conferences to keep learning
Take home challenge
Career History Interview
Sounds like something for you? Then, we would love to hear from you.
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