At Artisan, we're creating AI Employees, called Artisans, and software which is beautiful, easy to use, and replaces the endless stack of point solutions. We're starting with outbound sales and our AI BDR, Ava. Our platform contains every tool needed for outbound sales - B2B data, AI email sequences, deliverability optimization tools and so much more.

We're growing very rapidly and are building our sales org from the ground up. We recently raised an $11M seed round from top investors, and are looking for superstar CSMs to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company 🦄

Job Description

We are seeking a dedicated and customer-oriented Customer Success Manager to join our team. The ideal candidate will excel in client relations, ensuring seamless onboarding, and maintaining strong, long-term partnerships with our clients. You’ll be the main point of contact for multiple client accounts, managing their needs and expanding our services and revenue.

Key Responsibilities

• Onboard New Customers: Facilitate the smooth onboarding of new customers onto our platform, ensuring they understand the features and benefits of our services.
• Client Relations: Serve as the primary point of contact for tens of client accounts, providing exceptional service and support.
• Customer Support: Support customers with any requests over email, Intercom and direct Slack connections.
• Client Syncs: Conduct monthly sync meetings with clients to review their needs, performance, and satisfaction.
• Account Setup: Assist clients in setting up their Artisan accounts, ensuring all necessary configurations and customizations are in place.
• Revenue & Product Expansion: Identify opportunities for revenue growth and product expansion within existing client accounts, presenting and implementing solutions to meet their evolving needs.

Qualifications

• Proven experience in account management or customer service roles.
• Strong interpersonal and communication skills.
• Ability to manage multiple client accounts simultaneously.
• Excellent organizational and time management abilities.
• Proficiency in using CRM software and other account management tools.
• A proactive approach to problem-solving and client satisfaction.