Customer Support Lead (Remote!)

Canny

Date listed

1 month ago

Remote

Yes

Glassdoor Rating

5/5 (1 reviews)

Keywords: remote

Role
We're hiring a customer support lead to ensure our customers are successful at using Canny. As the main point of contact for the majority of our users, you'll play a key role in our success 🚀

Responsibilities
  • Be the main point of contact for customer support via live chat (US business hours)
  • Become intimately familiar with Canny's product in order to field technical/product-related questions
  • Create and maintain articles in our help center
  • Create and update support-related videos to be used in live chat, onboarding, and help center
  • Work with customer success to identify opportunities to drive conversion, engagement, upsells, and retention

Qualifications
  • You have 3+ years experience crushing it in a customer-facing role at a technology company (ideally SaaS)
  • You have outstanding written and spoken English skills
  • Empathy is second nature for you; you enjoy helping people solve their problems
  • You can digest and effectively communicate technical concepts across audiences of varying technical ability
  • You're a team player with high level of integrity; you're productive working remotely

Tools
  • Intercom (live chat conversations)
  • Missive (email + team collaboration)
  • Slack (team communication)

Compensation
  • Competitive base salary and equity package
  • Unlimited sick and vacation days (paid)
  • International team offsites ✈️ (paid)

Apply
If you think you'd be a great fit for this position, shoot us an email. Please include your resume and tell us why you want to work at Canny. For brownie points, add your favorite GIF.

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