Social Media Creator & Community Manager (M/W/D) // Skill Yoga

Skillyoga | Berlin, Germany

Date listed

2 weeks ago

Employment Type

Full time

ABOUT SKILL YOGA Skill Yoga is a digital yoga training system designed for the needs of athletes from other sports. Located in Berlin Kreuzberg, we are a start-up with an international and fast-growing user base. We were able to get some of the brightest talents on board (Freeletics, Gymondo) and have secured funding from leading sports tech investors. Due to our increasing number of services and customers, we need YOUR support as soon as possible. WHY WE ARE BUILDING A YOGA COMPANY At Skill Yoga we are driven by our passion for human potential. Yoga goes a step further than other forms of exercising by combining aspects from physical training like strength, mobility and skill training with mental development, breathing, and mindfulness. Our vision is to help athletes of all levels who feel excluded from the current Yoga culture to benefit from accessible, functional and down to earth Yoga training to improve their life and performance. ABOUT THE ROLE You'll spend most of the time building our own Instagram channel creating new content that drives user engagement and strengthens our brand. To grow our channel, you are in charge of the full production cycle from conception to filming and editing new content. Secondly, on a daily basis, you will respond to messages from users providing them with a great customer experience right from the first message to answer all the questions around yoga and the app. You will develop a deep understanding of our customer segments and behaviours, drive actions to support engagement and remove purchase barriers taking into account local specificities, lifecycle moments and customer profiles to improve engagement rates and increase service quality and nurture relationships with our customers. You will be at the very heart of our team building a brand and customer experience in a modern and creative environment. You will constantly learn from working directly with the founder with plenty of room to unfold your potential. You will create real value for real people and you will help us build a startup right from the ground of. YOUR TASKS

  • Conceptualise and produce content for our Instagram channel and find ways to drive user engagement on social media
  • Answer customer support emails to drive maximum satisfaction to our users
  • Develop a system of continuous learnings and improvements that helps us build a better product
  • Maintain customer data and accounts by assisting in refunds, cancellations and account deletions
Who are we looking for
  • You love to create social media content and you are able to think outside of the box. Video editing skills are a plus.
  • You have a passion for sports
  • You like to communicate with customers and enjoy solving problems
  • You have a high degree of personal responsibility
  • Great understanding and passion for lifestyle brands
  • Sports background is a plus, yoga experience a high five
  • Experience with digital sports products is another high five
  • Fluent in written and spoken English.
  • Learn directly from working with the founder and shape the vision of the company
  • Creative freedom to try out all the crazy stuff for Instagram that makes your heart beat faster
  • Flexible working hours
  • The opportunity to have a measurable impact within a fast-growing, innovative, and purpose-driven company during the outset of its international market expansion
  • A flat hierarchy that embraces ownership and promotes creative freedom. Your voice will be heard

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