Tours And Operations Manager Berlin // Getyourguide

Getyourguide | Berlin, Germany

Date listed

3 weeks ago

Employment Type

Full time



Total Funding

$170.5 million

About the role: Tours & Operations Manager We are looking for an entrepreneurial leader to drive revenue and profitability of our GetYourGuide Originals tours around Europe (based out of the Berlin office).. Your responsibilities include:

  • Prepare and launch new Originals tours around Europe
  • Increase the on-trip customer satisfaction, e.g. by improving the meeting point and pick-up experience
  • Get creative and identify wow factors to create unique and unforgettable experiences
  • Ensure our key touchpoints are branded, e.g. meeting points, vehicles, and guides
  • Optimise pricing, availability and content based on data
  • Manage cross-functional projects, e.g. how to attract and engage the best guides
  • Increase repeat bookings by cross selling initiatives with our partners and guides
  • Travel to various destinations to meet Originals partners, launch and test new tours or host guide events
You will work alongside our local Destination Managers, and Tours & Operations Managers in other offices, as well as a cross functional headquarters team. This is a full-time role, based in our Berlin office reporting to the Regional Manager.  Your Profile
  • You have five to ten years of experience in i) Tour Operations (e.g. tour manager, or guide), and/or ii) Project Management. Experience in Sales is a plus
  • You are proficient in Excel and able to make data-informed decisions
  • You are passionate about traveling and willing to spend 30-50% of your time in the field
  • You are customer-obsessed. You seek unforgettable experiences for our customers. You take full responsibility for their experience and always strive to make our customers love where they are going
  • You are relentless about progress. You are never satisfied with the status quo and constantly challenge yourself and others to push the boundaries of what is believed to be possible
  • You thrive in uncertainty. You try new things and test hypotheses that you believe will make things better for our customers — even if the odds are stacked against us
  • You are fluent in English and German language is a plus (but not a must)
What we offer:
  • Working at a European tech unicorn that is constantly innovating and evolving
  • A diverse team of over 70 nationalities 
  • Virtual stock options that make you an integral part of the company’s growth and success
  • Annual training budget and GrowthHub - be constantly learning
  • Private health insurance
  • Flexible working with a hybrid model of in office and work from home from 2022
  • GetYourGuide gift cards to experience our products for yourself 
  • An open, friendly, energetic work environment where every voice is heard
  • Weekly all-hands meetings and monthly updates
  • Team events budget (when regulations allow)

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