Customer Operations

Ramp

Date listed

1 month ago

Remote

Yes

Keywords: remote coverage fintech

Ramp is building the world's first finance automation platform designed to save businesses time and money. Ramp offers 5-in-1 software that consolidates corporate cards, expense management, bill payments, accounting, and reporting into one simple and free solution. More than 2,000 businesses are using Ramp for over $1 billion in annualized transaction volume. Customers include some of the fastest growing startups and unicorns like Ro, DoNotPay, Better, ClickUp, and Applied Intuition, as well as established businesses across the US such as Bristol Hospice, Walther Farms, Douglas Elliman, and Planned Parenthood.

Founded in 2019 Ramp is NYC's fastest growing startup, having achieved a unicorn valuation of $3.9 billion in just over 2 years. Ramp has raised $620 million in funding from investors including Founders Fund, Stripe, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. Ramp is part of the Forbes Fintech 50 and Fast Company's Best Workplaces for Innovators program.

About the Role

Ramp is looking to hire foundational email and phone customer support operators to help support our customers as we scale. We’re looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and an internal team. 

As a member of our stellar customer operations team, you will work closely with some of the fastest-growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers on our phone lines and the voice of the customer to the rest of the team!

What You’ll Do
  • Work directly with some of the fastest-growing companies in the US
  • Help Ramp scale effectively by handling support requests over phone and email
  • Help us maintain a industry leading satisfaction rate with our customers
  • Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
  • Learn the Ramp Platform inside and out to maximize effectiveness with our customers
  • Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
  • Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
  • Have the ability to grow, develop and learn in a fast-paced, start-up environment
What You Need
  • Minimum 2 years of experience supporting a technical product in customer support
  • Minimum 1 year of experience handling phone calls
  • Excellent verbal and written communication skills
  • Experience collaborating closely with teams outside of support
  • Strong background in customer support via email and phone
  • Investigative and critical thinking skills
  • Desire for ownership and growth in role over time
  • Ability to work evenings and weekends as needed
Nice to Haves
  • Experience working with Zendesk tooling
Ramp Benefits (for U.S. based employees)
  • 100% medical, dental & vision insurance coverage for you (partially covered for your dependents)
  • 401k (including employer match)
  • Parental Leave
  • Unlimited PTO
  • WFH stipend to support your home office needs
  • Monthly wellness stipend
  • Annual education reimbursement
  • Relocation support

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