Technical Support Engineer (Remote In Singapore Or The Philippines)

Codelathe

Date listed

1 week ago

Remote

Yes

Employees

11-50

Keywords: remote

CodeLathe, (an Austin, TX, USA based company) is looking for a strong Technical Support Engineer with deep technical expertise to provide technical support for our customer base around the world.

Learn more about why you should come work for us: https://www.getfilecloud.com/jobs/ This is a remote job and will require working remotely with other team members.

Responsibilities: 
  • Assist customers with installation and configuration of CodeLathe's FileCloud Enterprise software on a variety of hardware including high availability Linux clusters, high speed storage systems, windows servers 
  • Answer technical questions about software installation, deployment and usage scenarios 
  • Work directly with customers to troubleshoot, diagnose and resolve technical issues with CodeLathe’s software 
  • Assist Engineering teams by escalating, reproducing customer issues until a solution is reached 
  • Add and improve technical documentation 
Required Qualifications: 
  • Strong Experience with Linux Administration and troubleshooting is required 
  • Knowledge of different Linux distros including Ubuntu, Red Hat is a plus 
  • Good written and verbal communication skills 
  • Self-starter, highly motivated and works with little or no supervision 
  • Genuinely passionate in helping others, takes ownership and pride in their job 
We Offer: 
  • A team of passionate, committed individuals dedicated to building a world-class product and personal growth 
  • A competitive salary with an annual bonus 
  • Full-time, fully remote work with flexible working hours 
  • 25 days of paid time-off and five company-wide holidays 
  • Reimbursement of hardware, monthly internet connection cost, and weekly lunch 
  • Company meet-ups in places around the world (planned to resume with a trip to Singapore in 2022!) 
Location: Remote in Singapore or the Philippines. Job type: Full-time. If you are interested, please send your resume to [email protected] Please note the job ID TSE1 in the email subject. 

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