It Support Technician I

Veterinary Emergency Group

Date listed

2 weeks ago

Remote

Yes

Employees

251-500

Total Funding

$4.5 billion

Keywords: remote ios


WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing, venture-backed veterinary emergency company with hospital locations across the USA. Our mission is helping people and their pets when they need it most. We are changing the face of emergency veterinary medicine with a ‘customer first' mentality and through extreme transparency and openness.

At VEG, we want people and their pets to feel safe, secure, and valued; we want our VEGgies to feel the same way. We're ready to ensure that VEG is always the place where the best and brightest not only want to work but stay and grow.

THE ROLE'S MISSION

We are looking for an IT Support Technician I to assist the team in our journey to provide outstanding customer & technical service to our fellow VEGgies.

WHO YOU ASPIRE TO BE

Communication and compassion is a key component to your work personality. This person is inherently curious, finds joy in learning new things, and unafraid to do research to solve problems creatively and independently. You're able to quickly grasp the task at hand and apply value to the team where needed. You love people + pets.

Requirements

WHAT YOU NEED TO HAVE

The more the better, but we are open to training the right person, so do not hesitate to apply even if you only have a few of these!

  • 0-2 years of experience or a recent graduate with a well-rounded educational foundation
  • Extra points if you made a career change and have a rich history in the service and retail landscape
  • Due to a hybrid work schedule, preferences will be given to NYC residents
  • Excellent communication, documentation, and presentation skills
  • Ability to prioritize work tasks
  • Authentic drive to connect with others to help solve technical problems
  • An inquisitive mind
  • Comfortable with Gsuite, JAMF, Okta, Workplace, Zoom, MacOS, iOS, PCs, On/Offboarding employees, and common help desk work flows

WHAT CAN YOU EXPECT TO DO

  • Handling service request and incidents to meet the mandated SLAs during your help desk shift
  • Provide high caliber remote and in-person tech support across the organization
  • Comfortable working out of our White Plains VQ from time to time
  • Open availability from 9 am to 11 pm, Monday thru Saturday, and rotating emergency overnight on-call duties
  • Documentation, documentation, documentation
  • Bring your most authentic self to work and challenge yourself daily
  • Have fun!!

Benefits

WHY YOU SHOULD CHOOSE US

  • Competitive Hourly Rate
  • Training & Development
  • Short Term & Long Term Disability
  • Life Insurance (Basic, Voluntary & AD&D)
  • Retirement Plan (401k, IRA)
  • Health Care Plan (Medical, Dental & Vision)
  • Non-Corporate environment
  • Tons of VEG swag
  • Rapid growth

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