Brands like WeTransfer, VanMoof, Dolby, Ace & Tate, and Lynk & Co push the envelope for public relations. They're bold, progressive, and honest. If it were up to us, that's how every brand would communicate.
What if I were to tell you that you can be an essential part of these disrupting PR teams? If you'd like to help 250 industry-changing brands to share their news with the world— this role is for you!Learn all about the position and apply here:
=> https://jobs.pr.co/customer-happinessAbout this role
As our Customer Happiness manager, you make sure our customers get the most out of our platform. Your #1 priority is keeping our customers happy. 🤩
For existing customers, this means answering their questions via our various support channels (email, live chat, and phone). You will be their point of contact at pr.co, and you'll regularly check in with them to make sure they're happy with our services. If customers can benefit from additional products, you'll recognize that value and upsell those products.
For new customers, you make sure their transition to pr.co is as smooth as possible. From the moment a customer decides to work with us, you will guide them through the various steps in the onboarding process. Together with the customer and our product team, you will build their perfect solution— an exciting, rewarding process.
Many customers will ask for guidance and advice during this process: this could be newsroom-specific, but it’s often broader than that. If you have experience in PR or communications, your knowledge could be very valuable.What you will do
We are fully remote. And proudly so!
Since June last year, we have been a fully remote company. Even though we have strong roots in Amsterdam, we have moved to places where we feel most comfortable. Our colleagues live in various locations in the Netherlands. However, some have moved to Portugal or even Ecuador.
For this role, we are looking for an EU citizen who lives anywhere from the EU. Have you been dreaming of working for a company that offers the freedom to live wherever you want? Join us and chase that dream.
If you're a Dutch speaker, our Commercial Director Sjors was recently interviewed about our remote culture. If you understand Dutch, you can listen to the podcast here
.Learn all about the position and apply here: