Marketplace Project Coordinator

Contentfly

Date listed

2 months ago

Remote

Yes

Keywords: remote hubspot

ContentFly (YC W21) is building "the" AI-driven platform for producing great content. We're a team of top performers from world-class companies, backed by Khosla Ventures, YCombinator & other top-tier investors. We're one of the fastest-growing Series A companies in the world, scaling from $300k to $3.5m in ARR in less than a year. We continue to grow at 25% MoM.Boasting a world-class talent marketplace, cutting edge content creation AI & pure smart product building, we have an opportunity to build a product every marketing org on the planet needs: an all-in-one platform for great content marketing.

Requirements

  • Project coordination and client-facing experience
  • Well-organized, efficient, empathetic, and analytical
  • Willing to work North American, Eastern Timezone Hours
  • Big plus if you have:
    • Knowledge of (content) marketing or content writing
    • Proficiency in tools such as Intercom, Hubspot, and Zapier
    • Project management certifications such as PMP


Responsibilities

  • You'll collaborate cross-functionally within the Customer Experience team:
    • Work with our Customer Success Managers to provide updates related to clients' jobs, improvements, feedback, and resolve questions
    • Work with our Editorial team to provide updates related to writers, performance, and flag issues and opportunities as needed
    • Work with our Product team to optimize our marketplace and flag any issues and opportunities
    • Coordinating project schedules, resources, and information
    • Identify, analyze, and flag issues and opportunities to relevant teams at Contentfly
    • Identify and analyze trends, patterns, threats, and opportunities
    • Take part in different cross-functional initiatives to optimize our workflows, operations, and project coordination
  • You'll handle the day-to-day operations of our marketplace, including:
    • Working with the Editorial and Customer Success teams to review and optimize customer briefs
    • Managing content projects and ensuring content reaches our clients in time
    • Communicating with writers and providing support for timely delivery
    • Facilitating writer - Customer Success Manager communication, and directly communicating with clients if needed
    • Managing our content queue and assigning appropriate writers
    • Managing risks and changes
    • Take ownership of our marketplace's processes and employ critical and holistic thinking to optimize them

Benefits

  • Above market salary + options
  • Unlimited vacation/PTO
  • Fully remote & distributed
  • Free laptop + home office budget
  • Physical + mental health budgets
  • We'll fly you around the world multiple times a year to hang out with the team in interesting places


Contentfly is an equal opportunity employer, we are committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive. Contentfly is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs.

#LI - remote

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