Cloud Support Engineer (Kubernetes/Openstack)

Platform9 Systems

Platform9 Systems, Inc. is the leading Managed Kubernetes provider for hybrid and edge clouds. With a mission to enable freedom in cloud computing, the company delivers cloud-native technologies with SaaS simplicity that are easy to operate and scale, while supporting broad cloud capabilities that run on any infrastructure. The company’s SaaS management model has been proven to eliminate management complexity and costs through automated cluster upgrades, security patches, and fully-managed monitoring and troubleshooting across multiple points of presence, edge sites, and data centers with guaranteed SLAs. Headquartered in Mountain View, CA, Platform9 clients include enterprises such as Starbucks, Redfin, Kingfisher Retail, Cloudera, Juniper Networks and Mavenir.

We are looking to hire a Cloud Support Engineer who is an expert in troubleshooting, quick learner, enthusiastic, highly motivated and provides excellent support experience while making enterprise customers successful with their open source clouds. In this position, the engineer shall interact with sysadmin/DevOps engineers of the customer and assist them solve issues arising in their OpenStack/Kubernetes environment. This role involves continuous learning and sharpening of OpenStack/Kubernetes skills. As a Cloud Support Engineer, you will be responsible for technical support and consultation for Platform9’s growing customer base. This role reports into our Sr. Manager of Customer Success.

Minimum Requirements

  • Excellent verbal and written communication skills
  • Experience with customer escalations by responding via portal, webex or phone to resolve customer cases/escalations as needed
  • Administration experience in Linux and knowledge of storage, networking subsystems
  • A working knowledge of Kubernetes components/architecture and it's data flow
  • Good understanding of virtualization and container technologies in one of the following: VMware, KVM, libvirt, Xen, Docker
  • Basic networking knowledge - DNS, DHCP, ICMP, IP Addressing
  • Programming proficiency in any one language: golang, python, javascript, C/C++, java, ruby

Added Advantage

  • Understanding of troubleshooting practices for Kubernetes clusters
  • Hands-on experience resolving issues in production Kubernetes clusters
  • Experience in isolating Kubernetes issues to specific golang code
  • Knowledge of CNI, CSI, and CRI interfaces and how to troubleshoot issues which may arise in their application
  • Understanding control flow of OpenStack & how to troubleshoot OpenStack components
  • Good knowledge of what calls are made when user triggers actions in OpenStack: taking a snapshot, creating a tenant, building a VM
  • Experience in OpenStack components communication channels using basic python or bash scripts
  • Knowledge of OpenStack satellite technologies (MySQL, OVS, RabbitMQ, network namespaces, hypervisors, MongoDB, etc)
  • Subject matter expert (SME) on one or more Infrastructure vertical: virtualization-KVM, virtualization-ESX, networking-neutron, storage-cinder, storage-ceph, etc.
  • Working knowledge of distributed storage solutions (iSCSl, Ceph, Swift)
  • Overall working experience with databases and message brokers (MySQL, RabbitMQ)
  • Experience working on configuration management tools (puppet, chef, salt, ansible, cobbler)

To succeed in this role you’ll need to be a team player with a strong sense of ownership for your work and a passion for working in a data driven organization.

Platform9 Core Values

i Innovation

C Customer Obsession

O Ownership with OKRs

R Radical Candor

E Excellence in What We Do

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