Customer Support Specialist

Bannerbear

Date listed

3 months ago

Remote

Yes

Keywords: remote

We are looking for a Customer Support Specialist to help answer customer inquiries and build out our knowledge base.

Who Is Bannerbear?

🏞 
We are an image / video API used by over 300 customers globally
📈  We are a bootstrapped, profitable company started in Jan 2020
🌏  We are a 100% remote company
👋  We are small - right now it's just 1 founder and 1 P/T content marketer

Why Work Here?

  • We are a young, nimble, ambitious company who only answers to our customers
  • No red tape or bureaucracy
  • Competitive salary
  • We are small - your work and your opinions will have a direct impact

This Role Is For You If…

  • You go out of your way to support customers; no problem is too hard to solve
  • You would describe yourself as calm, empathetic and able to laugh things off easily
  • You like to work with autonomy and can stay productive by yourself
  • You have excellent written English skills
  • You understand what an API is and what SaaS means
  • You understand tools like Zapier and how they can be used to automate tasks

Your qualifications:

  • Self motivated and proactive
  • Remote work experience is preferred
  • Prior experience in a customer-facing role (Support, Success or Sales)

Your responsibilities will include:

  • Answering support emails to help customers and potential customers
  • Managing / updating content in the Knowledge Base
  • Submitting bug reports to the bug tracker

30 Day Targets:

  • Learn how to use Bannerbear and the different parts of the app (Editor / API)
  • Learn who our target markets are
  • Start to actively work on the day to day support request queue

100 Day Targets:

Build out the Knowledge Base into a resource we can use for Frequently Asked Questions

Why Bannerbear?

  • Work remotely from anywhere
  • Competitive salary
  • Become one of the first employees of a small, nimble, global team
  • We are growing and there's lots to do, lots to have an impact on!

Apply for the job

If you're thinking: "I want this job!"...

To ensure that you've read the entire job description, when applying please use the subject line "BEARCUB in <timezone> applying for customer support role" - using your timezone.

I'm looking forward to meeting you!

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