Customer Success Manager, Enterprise // Braze

Braze | Berlin, Germany

Date listed

2 months ago

Employment Type

Full time

Employees

251-500

Total Funding

$175.1 million

Glassdoor Rating

4/5 (39 reviews)

Keywords: coverage guardian

WHO WE ARE Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including HBO, Disney, Guardian, Burger King, Seamless, Delivery Hero, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze. Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019 and the Forbes Cloud 100. The company has also been selected as one of Inc. Magazine’s Best Places to Work (2019 and 2020), and Crain's Best Places to Work in NYC (2019 and 2020). Our London office has also been Great Place to Work-Certified for 2021 by Great Place to Work UK. WHAT YOU'LL DO

  • Own customer renewal targets for accounts in your name.
  • Partner with Account Managers to provide an excellent customer experience and to ensure commercial alignment and renewals.
  • Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts.
  • Advocate product feedback ideas to Braze product team to contribute to our roadmap.
  • Analyse and drive increased customer product adoption.
  • Own product adoption across your book of Enterprise accounts and empower them to use Braze effectively and see value from our product.
  • Collaborate with the Onboarding & Integration Team and other Success partners to seamlessly transition clients from onboarding to ongoing active users.
  • Be a point of escalation for enterprise customers’ strategy, product training, and non-technical support questions.
  • Deliver product expertise through delivery of check-ins
WHO YOU ARE
  • People say you’re a great communicator!
  • You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand the strategic problems they are trying to solve for.
  • You’re known for being a “team player.” We just can’t emphasise this enough.
  • High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
  • You have experience managing complex accounts or projects with sophisticated clients.
  • You have experience managing a large number of accounts with a “Tech-Touch” rather than a “High-Touch” level of engagement.
  • You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc.).
  • You are fluent in German (written & spoken)
WHAT WE OFFER
  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture
Braze is deeply committed to diversity, equity and inclusion and making our organization a place for all individuals regardless of race, religion, national origin, age, sex and gender identity, sexual orientation, pregnancy status, familial status, disability status, veteran status, genetic information or any other protected class. We are also committed to providing reasonable accommodations to qualified individuals with disabilities. If you are selected to interview, to request an accommodation either as part of the interview process or during your potential employment with Braze, please let your recruiter know and a member of our People Relations team will follow up with you.

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