Event Management Engineer - Servicenow It Operations Management

Mufg | Arlington

Date listed

2 weeks ago

Employment Type

Full time

As an experienced Event Management Tools Engineer you will leverage ServiceNow functional expertise and knowledge of IT Operations Management process to support IT Service Management transformation. You will implement and deploy ServiceNow ITOM Health and Predictive AIOps Solutions ranging from Event, Discovery, Service Mapping, Orchestration and Integration.

  • Configure rulesets for alert processing and correlation
  • Perform top-level administration of ServiceNow ITOM in production and test environments
  • Assist with software and maintenance upgrades related to ServiceNow ITOM
  • Provide system administration and support in identifying and resolving various technical issues

Minimum Qualifications

  • Minimum of 5+ years of demonstrated experience with ServiceNow ITOM Health/Predictive AIOps Platform implementation, development, and support
  • Experience with integrating 3rd party monitoring tools with ServiceNow ITOM Health/Predictive AIOps Platform
  • Experience in Manager of Manager (MOM) implementations, customization, tailoring, integrations and systems upgrades

Competitive Qualifications

  • Knowledge of ServiceNow CMDB and mapping related data
  • Knowledge and experience with ServiceNow IT management processes
  • Knowledge and experience with scripting languages (Shell,Pearl,etc)

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