About Sierra Interactive
We are a Louisville, KY-based, fully remote software company building tools that help real estate professionals across the US and Canada grow their businesses and run them more effectively. For more than 10 years, our customers have relied on our products as an essential part of their day-to-day operations. We've built a sophisticated and proven system to help real estate agents, teams, and brokerages reliably scale their businesses.
This is a unique opportunity for an ambitious individual interested in developing their career in SaaS education, training and retention.
About This Role
We are looking to hire a talented and creative Training and Education Specialist to develop and administer learning curricula and content to further enhance our customer experience.
The Training and Education Specialist will help create and deliver training programs to Sierra customers to boost adoption of and competency with the Sierra platform. This team member in this will also be responsible for the development of technical training which includes the production, hosting and delivery of face-to-face, virtual and online training materials and presentations. These materials will include training guides and videos for our knowledge base and Sierra Academy.
The team member in this role will work closely with our customer base and will lead both group trainings and one-on-one trainings. They will also be charged with management of our Sierra Success Facebook Mastermind Group, responding as needed to customer posts and guiding them to our customer support queue when appropriate. This is an important role that will need to work closely with both the Success Team and the Product Team to continuously monitor all of our customers' training and education needs.
You're ready to contribute to the work and culture of a growing tech startup, in that:
Something else that's important to you? Talk to us. We're flexible and committed to providing a healthy work environment where great people can thrive.
Everything still sound great? Apply below.