Support Engineer

Checkly

Date listed

1 month ago

Employment Type

Full time

Remote

Yes

Salary

$60k

Glassdoor Rating

4/5 (2 reviews)

Found on:

Responsive image Remote OK

Keywords: remote javascript node

About the role

We are looking for a colleague with an engineering background that loves to work directly with our customers. You will talk to developers who rely on Checkly to know if their webapps and APIs work for their end-users. This is crucial, and we want to support them the best we can.

You will be responsible for addressing their complex problems and make sure they have a great user experience. As part of that process, you will also contribute, edit and update our technical documentation.

We are just building out our support organization, and you will have the chance to shape the processes and grow into a leading position over time.

This is an excellent opportunity to join an early-stage company and directly contribute to our customers' success. This will help us do what we love most: building the best active monitoring service for modern DevOps teams.

You will

  • Become an expert in Checkly and the monitoring & testing domain
  • Be the first point of contact for inbound customer requests
  • Investigate and reproduce issues
  • Work closely with the product and engineering teams on guiding the product’s direction
  • Own the feedback process
  • Contribute to our technical documentation
  • Help built a first-class support organization

Your skills

  • You love working with customers and enjoy solving problems
  • You have worked in technical support or related customer-facing role before
  • You know how to read, write and debug Node.js and Javascript code
  • You have a solid understanding of how HTTP works
  • You know how to communicate with coworkers and customers in English
  • You are quick to pick up on new stuff and enjoy the process of learning new things

Bonus points

  • You have worked with the Puppeteer and Playwright frameworks
  • You have experience with (REST) APIs and Chrome Dev Tools
  • You have hands-on experience in test automation
  • Experience working remotely in a distributed team

What we offer

  • Competitive salary
  • Flexible work hours
  • An open, healthy workplace we all can enjoy and grow
  • Work with the latest technologies
  • Modern laptop and equipment provided

Salary

$60,000 — $80,000

Location

Cet -3/+3

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