Technical Community Manager

Hashicorp

Date listed

2 months ago

Remote

Yes

Employees

251-500

Total Funding

$174.2 million

Glassdoor Rating

4/5 (23 reviews)

Keywords: remote github

About the role:

HashiCorp’s Community team works directly with and for our wonderful community of open source software practitioners and contributors. We are seeking a Technical Community Manager focused on our Security products.

Technical Community Managers sit at the nexus of how our products are used, what gets delivered to our practitioners, and are critical to the practitioner experience. These individuals are usually first responders to our community through GitHub, Forum, other online mechanisms, and play a larger role in our inbound product feedback. Technical Community Managers help triage and prioritize issues within GitHub for direct and immediate feedback to Engineering and Product, as well as contributing to and helping organize more long term product feedback. Our Technical Community Managers often embed with Product and Engineering teams because of the need to raise urgent issues and drive those issues to resolution.

Technical Community Managers use the following methods to engage with and gather feedback from the community:

  • GitHub
  • Discussion Forums
  • Direct or group calls with practitioners
  • Technical Demos/Tools
  • Social Media

In this role you will:

  • Engage and communicate with our community, triage and prioritize urgent issues for escalation to Product and Engineering
  • Help to troubleshoot and reproduce potential bugs raised via Github and other forums
  • Help standardize and redefine our open source management strategy to improve developer experience
  • Drive and coordinate community feedback to influence product roadmap
  • Coordinate community calls with our Core Contributors
  • Answer community questions on discussion forums
  • Build technical tools and demos to help communicate key changes or integrations with our tools
  • Coordinate with User Experience and Design teams to ensure excellent developer experiences across tools as they are created

You may be a good fit if you have:

  • 3-5 years in a technical role focused on cloud technologies or equivalent education
  • You have experience with HashiCorp Vault and/or Boundary
  • You are passionate about Developer Experience
  • You are an excellent written and verbal communicator
  • You have a customer service mindset
  • You love to solve problems and architect solutions
  • You have excellent people skills
  • Your principles align with HashiCorp Principles
  • Experience with Git, Github workflows, and actions
  • Experience with automation or delivery pipelines

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