Digital-Senior User Experience Researcher, Associate

Jpmorgan Chase & Co. | Plano

Date listed

1 day ago

Employment Type

Full time

Keywords: figma photoshop

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

Chase is undertaking an aggressive digital transformation that builds on our successful mobile and online service offerings. We're invested in using digital innovation to deepen customer engagement and profitability; position us as the undisputed leader in digital financial services and payments; and enable us to deliver the highly personalized, real time experience customers increasingly expect.

Key responsibilities include:

• Take a question or a problem and be able to translate it into a testable hypothesis-complete with a specific method and tasks that illuminate the heart of the issue.

• Be able to quickly understand the needs of our internal clients-especially as they relate to who their users are and what questions they really need to have answered.

• Develop research strategies and proposals and execute on time and on budget.

• Provide design recommendations with firm conviction and a gentle touch, while carefully reading people so you'll always know the right balance of each.

• Electrify project teams with concise reports and brilliantly prepared presentations under tight deadlines while juggling six balls (and a chain saw) with the other hand.

• "Synergize" with our exceptional interaction and visual designers to further improve information architecture, site navigation, labels, and other design elements.

• Perform other miracles and mythic feats as assigned, then figure out what else needs to be done.


• 3-5 years of user experience with multifaceted responsibilities. We prefer a mix of web and mobile experience.

• Related experience in another field such as interactive design, information architecture, and/or market research is a plus.

• Strong understanding of user interface design practices and principles a must-better still if you can demonstrate experience relating to research.

• Strong project management and negotiating skills are central to the position.

• Strong communication, critical thinking, and creative problem-solving skills required. Your ability to demonstrate success in these areas should quickly become obvious.

• Ability to communicate research results, graphically depict data, and justify methods and approaches-orally and in writing-considered a good thing (wild gesturing optional).

• Strong moderation skills and methods for group facilitation and consensus building

• Ability to work independently, in a team, and with or without direction is imperative.

• Knowledge of OvoStudios, Morae, UserTesting, UserZoom, Photoshop, Figma or other prototyping tools is advantageous.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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