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Apple’s Information Systems & Technology organization is looking for Supply Chain Systems Support Lead which is a techno-functional role and will be part of the team that maintains and supports systems that cater to some of the most sophisticated and integrated Supply Chain processes.
The role is pivotal in sustaining end-to-end software solutions for Apple’s Supply Chain needs varying from Supply Planning, Demand Planning, Product Distribution to name a few. We partner with various partners to define, implement and support solutions that optimize Business processes and operations.
Lead a team providing 24X7 Support (AMS) for multiple Supply Chain applications Problem solve issues and drive crisis management We represent the Support organization in various meetings and forums Collaborate and partner application owners, developers, QA, project managers and end users in triaging issues to resolution We ensure application stability with a focus on continuous improvement Perform design and code reviews and participate in debugging and coding to solve problems. Provide technical guidance and mentoring Build and maintain SOPs and improve support structure and skillset Supervise and drive SLA’s and KPI’s with a highly outsourced team We improve and enhance system stability, reliability, performance and security