Software Engineer

Jpmorgan Chase & Co. | Plano

Date listed

1 month ago

Employment Type

Full time

Keywords: unix sql javascript

DESCRIPTION:

Duties: Design, develop, implement, and debug customer interaction routing solutions. Develop capture adapters to integrate with different backend systems. Install and configure Genesys platform and applications on UNIX and Windows. Create, modify, and maintain templates for reporting within Genesys Infomart and Pulse. Integrate with Genesys platform using SDKs, Java, J2EE, REST and SOAP web service development. Leverage agile principles and methodologies to continuously build, integrate, and deploy software components. Conduct unit, integration, system, resiliency, and performance testing on software and infrastructure deliverables. Troubleshoot individual products and system integrations between products. Develop voice based self-service applications using VXML, GRXML, speech recognition, and Java based integration with backend, customer account, and product databases. Install, configure, maintain, and support third party contact center platforms and internal applications used to improve agent productivity and customer experience.

QUALIFICATIONS:

Minimum education and experience required: This position requires a Bachelor's degree in Computer Engineering, Computer Science, or related field of study plus five (5) years of experience in the job offered or five (5) years of experience as a System Developer, Applications Developer, or related occupation. The employer will alternatively accept a Master's degree plus three (3) years of experience.

Skills Required: This position requires three (3) years of experience with each of the following skills: Java; J2EE; SQL; UNIX; Database Programming; REST; SOAP; Shell Scripting; VXML; JavaScript; SRGF; CCXML; GRXML; Speech Recognition; Speech Synthesis; Genesys; Voice Platform; Nuance ASR; TTS; Genesys Administrator; Genesys Composer; Genesys Rules Engine; Pulse and Infomart; Genesys WFM; and Genesys WDE.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans



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