We are looking for an experienced and highly driven Professional Services Implementation Developer to join our Raleigh-Durham team. This role is also open to remote team members within the US! This role does involve occasional travel, and during certain times it may be up to 75%
As a member of Onna’s Professional Services team you will partner with engineers and front-end users to implement Onna cloud and on-premise instances of Onna. You will work closely with Customer Success to ensure overall success and will coordinate with many internal resources including: Sales, Success, Support, and Product.
What you’ll do:
Serve as a subject matter expert on Onna’s platform, partnering with engineers supporting Onna’s deployment and assisting customers with training, architecture, and platform implementations
Scope and potentially help clients develop custom-built application connectors (using Onna’s APIs) and integration patterns to these endpoints
Project execution including planning, risk identification, and stakeholder management from launch through successful platform deployment
Mentor colleagues and serve as an internal subject matter expert on Onna implementation and various deployment models (GCP, AWS, Azure, on-premise, etc.)
Occasionally support business development activities through demonstrations, training, and client presentations
Who you are:
Experience with: Amazon Web Services, Google Cloud Platform, REST APIs, Kubernetes, Docker
Experience working in a Linux/Unix environment
Comfortable with configuration tools (Helm, YAML, etc)
Knowledge of cloud architecture as well as on-premise IT landscape and ability to discuss general network configuration, including reverse proxies.
Experience with SaaS or on-premise software implementation in a customer-facing environment Strong familiarity with application and data integration, compliance, knowledge management, information governance, and/or eDiscovery solution landscape
Outstanding verbal and written client-facing communication skills, and the ability to synthesize complex solutions to simplified explanations
Customer focus: you’ve got excellent issue identification skills and are a natural problem-solver with a desire to exceed customer expectations
As mentioned above, you’re able to travel when requested. Certain times may require up to 75% travel.
Benefits we offer:
Comprehensive medical, vision, and dental coverage
401(k) with matching contribution
Flexible vacation and PTO policies
Monthly gym membership stipend
Professional development stipend
Monthly group activities
Commuter perks (location-specific)
Dog-friendly office (location-specific)
About the product & Onna’s funding:
Our growing list of integrations includes the likes of G-Suite, Slack, Microsoft 365, Box, Dropbox and more. Our open API allows us to integrate with any cloud-based or on-premise platform, for optimal control and visibility into your most critical knowledge. Once connected to Onna, the potential use cases are limitless: Information Governance, eDiscovery, Compliance, Knowledge Management, are just a few ways Onna can empower organizations and their employees.
In 2019, we closed an $11M Series A led by Dawn Capital with the participation of our integration partners Slack Fund and Dropbox, and in 2020 we closed a $27M Series B led by Atomico with participation from Glynn Capital, as well as follow-up investments from Dawn Capital, Nauta Capital, and Slack Fund.