We are looking for an experienced and highly driven Professional Services Implementation Developer to join our Raleigh-Durham team. This role is also open to remote team members within the US! This role does involve occasional travel, and during certain times it may be up to 75%

As a member of Onna’s Professional Services team you will partner with engineers and front-end users to implement Onna cloud and on-premise instances of Onna. You will work closely with Customer Success to ensure overall success and will coordinate with many internal resources including: Sales, Success, Support, and Product.

What you’ll do:

• Serve as a subject matter expert on Onna’s platform, partnering with engineers supporting Onna’s deployment and assisting customers with training, architecture, and platform implementations

• Scope and potentially help clients develop custom-built application connectors (using Onna’s APIs) and integration patterns to these endpoints

• Project execution including planning, risk identification, and stakeholder management from launch through successful platform deployment

• Mentor colleagues and serve as an internal subject matter expert on Onna implementation and various deployment models (GCP, AWS, Azure, on-premise, etc.)

• Occasionally support business development activities through demonstrations, training, and client presentations

Who you are:

• Experience with: Amazon Web Services, Google Cloud Platform, REST APIs, Kubernetes, Docker

• You have some experience with coding, such as Python or Javascript (or even PHP, Perl, or Shell)

• Experience working in a Linux/Unix environment

• Comfortable with configuration tools (Helm, YAML, etc)

• Knowledge of cloud architecture as well as on-premise IT landscape and ability to discuss general network configuration, including reverse proxies.

• Experience with SaaS or on-premise software implementation in a customer-facing environment Strong familiarity with application and data integration, compliance, knowledge management, information governance, and/or eDiscovery solution landscape

• Outstanding verbal and written client-facing communication skills, and the ability to synthesize complex solutions to simplified explanations

• Customer focus: you’ve got excellent issue identification skills and are a natural problem-solver with a desire to exceed customer expectations

• As mentioned above, you’re able to travel when requested. Certain times may require up to 75% travel.

Benefits we offer:

• Comprehensive medical, vision, and dental coverage

• 401(k) with matching contribution

• Flexible vacation and PTO policies

• Monthly gym membership stipend

• Professional development stipend

• Monthly group activities

• Commuter perks (location-specific)

• Dog-friendly office (location-specific)

About the product & Onna’s funding:

Our growing list of integrations includes the likes of G-Suite, Slack, Microsoft 365, Box, Dropbox and more. Our open API allows us to integrate with any cloud-based or on-premise platform, for optimal control and visibility into your most critical knowledge. Once connected to Onna, the potential use cases are limitless: Information Governance, eDiscovery, Compliance, Knowledge Management, are just a few ways Onna can empower organizations and their employees.

In 2019, we closed an $11M Series A led by Dawn Capital with the participation of our integration partners Slack Fund and Dropbox, and in 2020 we closed a $27M Series B led by Atomico with participation from Glynn Capital, as well as follow-up investments from Dawn Capital, Nauta Capital, and Slack Fund.