JivoChat is a fast-growing global start-up. We are 100% committed to developing the best communication solutions for online business owners to increase their sales and customer retention. Founded in 2012, JivoChat is now one of the biggest names in the segment with almost 200 000 active users around the globe!

We are looking for a Customer Support Specialist to work with our customers from North America.

Responsibilities:

• Provide customer support via chat, email and phone
• Help customers solve their problems with the setup, implementation and operation of our products
• Interact with colleagues, come up with ideas on how to improve our current workflow
• Create knowledge base articles, instructions and supporting documents for our clients

Who you are:

• You love people
• You are naturally patient, client-oriented and helpful
• You are fluent in written and spoken English (upper-intermediate or above)
• You know the basics of HTML, CSS and JavaScript
• You have the general understanding of how network protocols, IP telephony and websites work
• You can find common application errors using browser console
• You are available to work from 8 am till 5 pm, Monday - Friday (GMT-3)

If you lack some of the mentioned technical skills, but you are a fast learner with great communication skills and passionate about technology, please feel free to apply anyway.

Why you’ll love working with us:

• Highly collaborative, 100% remote team
• Teammates from all over the world
• Annual retreat when we all get together and have fun

Location

Latam and US Time Zones