Customer Support Associate

Fold

Date listed

2 months ago

Remote

Yes

Employees

1-10

Glassdoor Rating

3/5 (10 reviews)

Keywords: remote

Fold’s Customer Support Associate will join a team dedicated to consistently maintaining outstanding customer support standards. This position requires a thoughtful and enthusiastic professional who is passionate about creating best-in-class customer experiences. 

How You’ll Have an Impact On Customer Support
  • Develop a deep understanding of Fold’s products in order to help customers navigate through processes and bugs
  • Maintain customer relationships by effectively managing and responding to incoming inquiries, facilitating resolution, and documenting related actions
  • Escalate customer issues as needed to facilitate effective resolution of issues
  • Assist in onboarding customers who require manual KYC verification
  • Build strong relationships with customers, based on trust, honesty, and delivering exceptional customer service
  • Ensure compliance with regulatory requirements impacting customers
  • Document and refine our customer service processes and procedures
  • Other duties as assigned

Why We’ll Love You


  • You have a demonstrated passion for customer service, and take pride in delivering exceptional customer support experiences
  • You like to have fun, and want to be part of a team that is building an innovative product 
  • You have experience working for an early stage startup, and are able to balance the optimism and pragmatism that are required to work in that environment 
  • You’re intellectually curious, comfortable rolling up your sleeves to find solutions and learn new things, with a focus on supporting the growth of the company
  • You’re excited about our mission, and by the thought of disrupting legacy business models in the industry
  • You have the drive to initiate and follow through on projects with little oversight, and the grit to work through obstacles while collaborating with the team
  • You have experience working with cross-functional teams to achieve shared goals 
  • You excel in communicating, as it is crucial to the smooth operation of our distributed team 
Why You’ll Love Us
  • We’re a highly collaborative, fully remote team
  • Generous benefits, including health, vision and dental insurance
  • Unlimited time off policy - we trust you to manage your own time
  • Paid parental leave



  • Company retreats and onsites (at least, after COVID)


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