As a Product Manager II in Chase Auto Preferred (CAP), you will support efforts to take critical business processes and scale them as the program expands nationally. You will be the owner and expert of customer- and dealer-facing processes that form the foundation for the success of the CAP program. This role will be on the business team reporting to the Business Operations and Execution Lead, who is responsible for leading customer and dealer experiences for Chase Auto Preferred.
The role requires a person who is driven, detail-oriented, and an innovator. The program has just stood up core processes and the Product Manager II will look to run with them. A candidate with a mind for constant process improvement, innovation, and thinking outside the box will be successful. It is also important to be collaborative and maintain excellent communication among the team and key stakeholders, as the program moves fast and requires the support of the broader organization to achieve its goals.
Key responsibilities will include:
* Dealer-facing operations
+ Run critical processes that support the onboarding of new dealers into the CAP program
+ Create tools and methods to support fast operational scaling with no errors or waste
+ Support the dealer monitoring process, and collaborate throughout the business and sales teams to create efficiencies
+ Support the billing process, ensuring that billing is occurring accurately and in a timely manner
* Customer-facing operations
+ Manage the complaints processes across all customer channels
+ Support the collection of customer feedback through various channels and the aggregation of it into meaningful insights
* Ad Hoc program support
+ Support the creation of automated controls on business processes, including quality checks and validations
+ Provide program management support where needed
* 2+ years of experience in business operations and detail-oriented, structured roles
* A major focus on attention to detail and a passion for flawless execution
* An innovative curiosity to constantly improve and build processes
* A obsession for providing the best customer (and dealer) experiences
* A proactive ownership mentality
* Strong communication
* Strong proficiency in Microsoft Office suite, especially Excel
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans