Operations Manager

Contentfly (Yc W21)

Date listed

3 months ago

Remote

Yes

Keywords: remote hubspot

About the job

As an Operations Manager here at ContentFly you'll own front line interaction across our channels and manage our marketplace operations. 




  • Manage our marketplace operations to ensure timely and high quality service
  • Run various process improvement / customer experience initiatives
  • Deploy various customer outbound campaigns to drive education and usage of ContentFly offerings
  • Improve the recruitment process for Writers
  • Respond to in-bound conversations from Leads, Customers, and Writers
  • Debug platform problems
  • Identify trends, patterns, issues and share with relevant teams at ContentFly
  • Improve the recruitment process for Writers
  • Run various other process improvement / customer experience initiatives
Salary: USD$45,000 - $55,000 

This position is fully remote, you can apply form and work from anywhere.



About you

  • 1+ years experience in a operations role at a software company
  • Curiosity, deep empathy, and patience are all important values in how we problem-solve for customers.
  • Self sufficiency: Our team is small and works independently, so you’ll be successful if you’re able to onboard quickly, research the answers to questions, and rely on past experience to make judgment calls with little to no hand-holding.
  • Familiarity with Intercom, Stripe, and Hubspot
  • Fluent in written English
  • Based in the U.S or Canada



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