Site Reliability Engineer - Public Cloud Platform

Jpmorgan Chase & Co. | Plano

Date listed

3 months ago

Employment Type

Full time

Company Description:

JPMorgan Chase (JPMC) is a leading global financial services firm and the largest bank in the United States with total assets of $2.687 trillion. With an annual tech budget of $10B+, we has started significantly investing and building in the next generation core infrastructure, Cloud, Big Data and AI/ML technology. Our goal is to accelerate the delivery and adoption of the Global Technology Vision - and enable the firm's Global Technology teams to deliver faster and more impactful for customers and clients.

Job Description:

The public cloud team is responsible for engineering and operating the cloud infrastructure and platforms of JPMC ensuring reliability, resiliency and security. We have a Site Reliability Engineer (SRE) position to help JPMC Cloud team on production support in public cloud. In this role, you'll be working with cloud engineers across the organization to build the platform, pipeline, and monitoring systems to ensure the application landscape is designed to take most advantage of JPMC's global cloud solution.

This role requires a wide variety of strengths and capabilities, including:
* Deep understanding of SRE philosophy, technologies, platforms and tools, SLA management, incident resolution, and automation.
* Mastery of application, data and infrastructure architecture disciplines
* Hands on experience on managing operations of large-scale internet-centric production environments for application or infrastructure services serving tens to millions of end users.
* Prior experience in large scale internet companies/technologies, where uptime and continuous availability was core to the business.
* Have a software-centric mindset, look for automation opportunities to drive down toil and reduce technical debt.
* Apply standards of cloud compliance to application design to achieve reliability
* Understanding of Networking and cloud technologies, for example Security, Load Balancing, Network routing protocols.

* As an SRE you have the responsibility of ensuring the reliability, availability and performance of the cloud infrastructure and platform.
* Diagnose and repair issues using critical knowledge of cloud platform, OS and application architecture.
* Automate repeated manual tasks, develop tools and automation to improve the efficiency of the platform and infrastructure.
* Develop monitoring and dashboards for observability and proactive alerting.
* Analyze defects, performance and develop solutions.
* Author and improve the quality of technical engineering documentation
* Provides quality control of engineering deliverables.
* Performs deployment, administration, management, configuration, testing, and integration tasks related to the big data platforms in cloud environment
* Helps to develop new cloud engineering strategies and implementations for the firm
* Champion a DevOps model so that services are automated and elastic across all platforms
* Participates in 24x7 SRE on-call rotations and escalation workflows.

* Bacshelor's degree in Computer Science, Information Technology, or equivalent technical field
* 5+ years of Enterprise Cloud infrastructure experience (AWS, Azure, GCP) in a mission critical environment
* AWS/Google cloud certification is highly desirable
* In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills
* Experience in programming in one or more of the following languages: Python, Java, PowerShell, shell scripting, GO
* Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Data Dog, Prometheus, Splunk, Elasticsearch, Grafana
* Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
* Deep knowledge of Internet protocols and web services technologies such as HTTP, DNS, TCP/UDP, SOAP, JSON and REST
* Good understanding of networking protocols and cybersecurity best practices in cloud environment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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