Sr Technical Analyst - Operations/Applications Support

T-Mobile Usa | Atlanta

Date listed

2 days ago

Employment Type

Full time

Glassdoor Rating

4/5 (8400 reviews)

We are an Engineering Team and own the backend document management capabilities that help our customer's purchase products & subscribe to the services they love. We value the customer experience and constantly develop, enhance and monitor these capabilities to make sure our systems are performing well and our customers have the best experience possible. Our capabilities play a key role at the enterprise level. We use Rest APIs and cloud computing and an infrastructure to provide scalable and resilient solutions managing hundreds of thousands of requests on a daily basis. Join our team to learn, grow, have fun and contribute to the success of the company!

The Sr Analyst within the Document Management Team is an Application Support role position that requires expertise to deploy and manage project releases to Production, monitor/troubleshoot production issues, apply various patches and upgrades, follow processes/standards, understand business workflows and dependencies, co-ordinate and communicate various production activities and much more. The Sr Analyst must be able to multi-task to participate in large enterprise projects and programs supporting one or more work streams and multiple business teams. The candidate will need to have strong communication skills as well as a wide variety of skills and experience to provide technical assistance, incident resolution and be the conduit to escalate issues to engineering and external teams as needed. The ideal candidate will be able to quickly integrate and develop a clear understanding of the Domain teams they represent, be self-motivated, resourceful and have a strong aptitude for creative problem-solving.



Responsibilities
Documents and maintains operational requirements, standards and improvements for systems and applications to drive consistency and efficiencies across all aspects of operations.
Co-ordinates, communicates and drives production activities such as deployments, performance tests, security compliancy and capacity planning.
Builds and maintains templates and scripts to automate, deploy code and configure changes.
Works with Product and Technical teams in developing a strategy and road map to support growth, high availability and resilient infrastructure to meet Business goals.
Performs system monitoring, verifying availability of all hardware, systems, resources, scheduled jobs and all components at various layers.
Works internally and with other teams and management to identify, triage, track, troubleshoot, resolve and report complex production issues.
Interacts effectively with all team members including managers to implement innovative, scalable and fault tolerant hardware and infrastructure solutions to meet enterprise business requirements.
Establishes positive relationships with external technical teams supporting the domain such as Cloud, Networking, Storage, and DBAs.
Acts and responds timely on permissions & service requests as well as product licenses, patches, upgrades and hardware decommissioning.
Works with Product Manager and Systems Analyst to obtain ongoing understanding of the Business and system workflows.
Provides guidance, expertise and leadership to team members.
Provides 24/7 on-call support role focused on maintaining high system availability.
Determines hardware capacity, monitors utilization and produces projections.
Demonstrates Project management skills such as planning, prioritizing, tracking, reporting and managing stakeholders and commitments.


Qualifications
7+ years of experience in application systems support, production support, IT support, or technical support roles.
Experience with logging, monitoring and dashboard tools such Splunk, Prometheus, AppDynamics, Grafana and more.
Experience with one or more of the following technologies: HTTP, Load balancer technology, HA Proxy, JAVA, TOMCAT, PCF or AWS.
Comfortable working within Windows and UNIX/Linux environments.
Scriptwriting and automation using Python, Ruby, Shell, etc.
Excellent written and communication skills to effectively communicate with all domain and external team members and management.
Proven experience in troubleshooting and performing root cause analysis independently and collaboratively within a team.
Ability to handle multiple projects and tasks simultaneously.
Relationship management experience.
Relaxed demeanor, sense of humor, and the ability to adapt/openly accept changes.
Self-motivated, able to work independently and as a team member.
BONUS: Familiarity with network, server & storage infrastructure, OpenText and Docusign integration.

Education
Bachelors' Degree preferred in analysis discipline.
Additional relevant work experience may be considered in lieu of a degree.


Company Profile
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

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EOE Statement
Equal Employment Opportunity

We take equal opportunity seriously-by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.


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