Contact Center - Infrastructure Developer, Associate

Jpmorgan Chase & Co. | Plano

Date listed

2 weeks ago

Employment Type

Full time

Being a part of the Integrated DevOps team, you will build automated solutions in support of Genesys Contact Centre solution: all Genesys solution layers, including: Session Management, Session Initiation Protocol (SIP), Gateway development and management, Interactive Voice Response, Routing and Orchestration, Configuration and Management Systems, Endpoint registration, Analytic and Reporting Systems as well as Integration with Operational Monitoring systems.. In addition, candidates will participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives.

Internal Description

This role requires a wide variety of strengths and capabilities, including:
* BS/BA degree or equivalent experience
* Software development experience in one or more general purpose programming languages: Python, Java, C, C++, Go, Distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, etc.)
* Experience working with two or more from the following: web application development, database, Unix/ Linux environments, distributed and parallel systems, information retrieval, networking, largescale software development, security software development
* Understanding or have experience with agile and lean philosophies
* Strong critical thinking and problem solving skills with clear communication
* Ability to collaborate with different roles to achieve common goals
* Understanding cloud, virtualization, APIs, and modern software languages
* Experience in DevOps and Infrastructure Development.
* Engineer and deploy advanced SIP and Session Management based networks
* VoIP and IP Architecture and Network Design
* Protocols /platforms: SIP, WebRTC, SIPRec, HTTP, XML, VXML, SCXML, REST APIs, SSL, WSS,TLS, IPV4, OSPF, BGPV4, MPLS, ISDN, SS7, H.248, SNMP, ATM, Windows, Linux, Unix
* Demonstrate an expert level competency on the core SIP elements including call flows, dial plans, call control, SIPREC, options and header manipulation

Application architecture: Web based UI/API applications, Micro services, APIs/SDK, Apigee API gateway

JPMorgan Chase & Co. is an equal opportunity employer and affirmative action employer Disability/VeteranJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans




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