Customer Success Manager // Wonder

Wonder | Berlin, Germany

Date listed

2 months ago

Employment Type

Full time

Glassdoor Rating

3/5 (259 reviews)

We're looking for someone who will help us build, scale and operate a customer success system for our virtual events tool. Here is a presentation we made for you: https://preview.pitch.com/app/presentation/924d7876-8ab9-4122-8dea-17b8351bf837/33198d9e-7d9c-415d-917f-f473ff0ccb45 About the product vision We are making online better than offline. Wonder lets you build virtual spaces where large groups can meet and talk. People move around the space and once they get close to each other, a videoconference starts. This allows them to move around, form little groups and mingle. About the role We're growing 30% week-on-week and users love our product. They want to understand it and learn what they can do with it. We need you to build, operate and own a customer success system that provides a good overall experience to users and that scales. Concretely, this means

  • Offering fast, competent and well-written email support
  • Guiding users through the product in private and group demos
  • Developing our knowledge base with content (articles, videos, links)
  • Proactively sharing feedback from users with the team
  • Constantly improving our customer success system
  • Bringing energy and ambition to the team
We strongly encourage female and diverse candidates to apply. The role is based in Berlin, with flexible working arrangements, a generous equity package and competitive pay. About you
  • You're a great communicator: you're charismatic, patient, able to explain technical concepts with a sense of humour
  • You have a bias for action: you like to get things done, you ask for forgiveness rather than permission
  • You own your work: you take matters into your own hand, decide what needs to be done next and look for improvements
  • You're excited about Wonder and about working with us
  • You speak and write both German and English
  • You have experience with customer success (optional)
About us We’re a VC-backed startup with a team of 10 and just moved into our new office in Kreuzberg. We’re excited to have the opportunity to work on a cool problem that is not just technically challenging, but touches on lots of social and psychological topic, too. As a team, we try to create a caring and inclusive environment that brings out the best in each of us and where we can all develop and grow.

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