We are looking for a Customer Service Representative to join our fully remote team in a fast-growing startup. We love to be helpful and guide our customers with any problem, big or small.
Currently we have two products: Travel Medical Insurance and Health Insurance (for companies and individuals). Our customers are from all over the world, but the service is mainly provided in English and therefore excellent English skills are essential. Some experience with insurance, customer service, tech or health care would be very relevant for the job.
Our customer service team is fully remote and works in different time zones to provide a 24/7 customer service live chat and email response. You would mostly be working on your own during your shifts and therefore independence and resourcefulness are key qualities for this job. However, we do have a friendly and helpful global team and we’re also definitely working for someone who is a joy to work with. The job can easily be combined with other commitments, if they can be put on hold when you're needed.
Our principles for customer service are:
Be honest Help the customer Be clear and concise Be kind and make the customer happy Practical Information
Expected hours per week: Approximately 20 hours (varies)
Starting salary is $15/hour
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