Innovation Lab Manager (Smart Waterloo Region)

Region Of Waterloo | Kitchener, Ontario, Canada

Date listed

1 month ago

Employment Type


Total Funding

$1.3 billion

Found on:

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Innovation Lab Manager (Smart Waterloo Region) Full-time, contract position (up to approximately 4 years)

This exciting new role with the Region of Waterloo is a unique opportunity for a project manager who’s both strategically minded and results-oriented, as well as conversant with digital or digitally-supported business models, applications and platforms. If you’re such an innovative leader, keep reading.

As Innovation Lab Manager, you’ll also demonstrate your understanding of user needs and challenges related to children and youth issues, as you lead the Smart Waterloo Region (SWR) community initiative focused on leveraging technology and data solutions to make Waterloo Region the best community in Canada for children and youth.

Adept at navigating a diverse, multi-stakeholder environment like ours, you’ll confidently develop and manage partnerships and projects with stakeholders from the technology and social services sector, to develop and implement innovative, meaningful technology and data solutions and products to support project goals. With your technology and business background, you’re equally well prepared to negotiate contracts and manage staff, agreements, services and resources as part of the SWR innovation lab.


To assume the role of Innovation Lab Manager (Smart Waterloo Region), you will have the following profile:

  • Knowledge of digital/digitally-supported business models, applications, and platforms; the technology sector, specifically start-ups/scaleups; and innovation and business methodologies (design thinking, lean, agile, and other tools and frameworks), normally acquired through a university degree in a related field (e.g., technology, business administration), plus related experience, including demonstrated experience delivering significant business results that meet customer needs and project goals.
  • Understanding of, and ability to navigate, work within, and build/foster connections in, a diverse, multi-stakeholder environment (private/technology, social services, public/municipalities).
  • Understanding of user needs and challenges related to children and youth issues.
  • Knowledge of, and ability to comply with, policies, procedures, and related legislation, including data security as it pertains to personal information and data transmission.
  • Familiarity with the concepts and technologies underpinning “smart cities” and the internet of things.
  • Project management skills to lead product/technology projects – from inception/idea to completion/market – within budget and timelines.
  • Relationship management skills to establish and develop relationships with senior leaders and executives.
  • Ability to manage, and work with, data sets and big data analytics to support sound decision-making and measure outcomes.
  • Analytical, innovation, strategic thinking, and issue resolution skills to approach traditional problems from new perspectives; apply new/cutting-edge technology to enhance or replace existing platforms; design and test solutions; and leverage the resources of stakeholders/partners to achieve goals and develop new/worthwhile products/solutions.
  • Leadership, human relations, negotiation, and public relations skills to supervise, train, develop, motivate, and support staff and community partners from varied sectors (public, private, technology, social services); lead project teams; champion and foster a commitment to project goals; conduct presentations and act as the “brand ambassador” with the media, the public, and stakeholders; and participate as an effective team member.
  • Ability to read and understand technical documents, reports, projects, papers, and agreements.
  • Ability to write agreements, reports, correspondence, and project plans/documents.
  • Ability to negotiate and execute contracts/agreements with multiple partners relating to project development and implementation.
  • Computer skills with ability to use software such as Microsoft Office.
  • Understanding of interoperability between platforms and applications.
  • Ability to adjust schedule to attend evening/weekend meetings.
  • Ability to travel within and outside Waterloo Region.
  • Ability to support and demonstrate the Region’s values.

Serving, engaging and inspiring current and future generations

Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 560,000+, while creating a healthy, collaborative environment of learning, respect and innovation. This is a place where employees are valued and recognized for their talents and contributions to our success.

In addition to offering a competitive compensation package, we have a strong focus on health and wellness, including fitness facilities and family-focused benefits.

Please visit our website, at, for a detailed description of this position as Innovation Lab Manager (Smart Waterloo Region) (competition number 2020-1718), and to apply online before 11:59 p.m., Tuesday, September 8, 2020.

We are committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview. We will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the hiring process.

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