Customer Success Hero
What we’re looking for We’re looking for an Instagram-savvy support specialist. With your teammates, you’ll be the helping hand that users can count on.
When you join our customer success team, we’ll help you learn all the nooks and crannies of Nitreo so that you can confidently help our users grow with us. Having a curiosity for how social media works is something we really value, but above all - you should love helping people.
If you love helping customers succeed, and think that customer success is all about conversations, understanding needs, and being proactive, we’re probably a great fit.
Who we are We’re an Instagram growth service that’s used and loved by influencers across the globe. Much like this position, we’re a fully remote team with an awesome, laid-back spirit.
Nitreo has its perks... We’re a fantastic, close-knit team that doesn’t abide to a rigid rulebook. Here’s what you can expect when you join us:
Other notable perks * A set budget for your health insurance coverage * A self improvement budget so you can keep learning * Gym membership coverage
While having customer support experience is a HUGE bonus for this role, we’re completely prepared to show you the ropes. Prior customer support experience isn’t necessary for us, you just need to be prepared to learn and ask questions to make yourself comfortable (don’t be shy). Before we forget We’re an equal opportunity employer and we encourage everyone to apply. We respect genders, ethnicities, boundaries, friendships, and the human aspect of work
What you’ll be doing Offering an awesome support experience is a team effort and something we’re constantly trying to improve.
You’ll be helping us hit our goals by: * Thoroughly learning the ins and outs of Nitreo * Promptly responding to customers via email * Helping them solve their product or service problems * Helping us improve customer experience by providing feedback * We do have some expectations
You should apply if… You have a passion and the patience for helping others * You’re already an Instagrammer that knows the platform and understands user behavior * You’re totally cool with working remotely * You’re looking for a long term position working with enthusiastic, knowledgeable teammates
You’re probably the perfect candidate if you tick all (or most) of these boxes: * You have a great command of the English language * You understand that being proactive helps everyone * You really do care about (self) improvement * You’re an Instagram user * And you’re a self starter
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