About the Company At BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of “done for you” services, to help them succeed in building their online platforms and businesses. We have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience.
Your Impact * Working in our customer support team means that you will be the face of our company. On each interaction, you will have the opportunity to provide a world-class experience for our customers. This is what our customers will remember of our company. * You will embrace change and keep a positive attitude when faced with a challenge while you work on solving the issue either autonomously or collaboratively with other team members. * Our customers are launching their online platforms and businesses to create an impact of their own. Your role is to help them reach their goal in a smooth and effective way. Every problem you solve helps our customers create success for their own audience.
A typical day will generally look like this * Provide support via live chat, forums, tickets, and one-on-one screenshare sessions. Make quick tutorial videos to send to customers. Work on a small development task for a customer. * Help customers use our web and mobile app products. * Troubleshooting, investigating, and creating detailed bug reports. * Building a community of support by sharing knowledge and helping team members around the world.
Bonus Skills & Experience * Previous phone support experience * Experience working with BuddyPress
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