Hiring Mid Market Customer Success Manager | Arist

Mid Market Customer Success Manager


Date listed

1 week ago

Employment Type

Full time



Keywords: remote

Arist is the first messaging-based learning platform. Inspired by our founder's work with students from war-torn Yemen and trusted by dozens of leading companies, Arist is pioneering the use of short-form messages that meet learners where they are as a more accessible and effective form of digital learning and training.

Backed by Y Combinator, Craft Ventures, Acadian Ventures, and many others, Arist is now used by 10% of the F500, helping customers create, deploy, and assess delivered all via SMS, WhatsApp, Slack and MS Teams. Over 95% of learners open a message within 3 minutes, leading to adoption rates and learning outcomes several times greater than any other digital learning tool.

Our long-term vision is to deliver critical knowledge and training to anyone in the world, regardless of traditional learning barriers, one text message at a time.

As a Mid Market CSM at Arist, you’ll help define the way we sell messaging-based learning to some of the world’s largest organizations. You’ll get to work with our top customers to help shape and optimize the way they get value out of a brand new type of training employees.

More specifically, in your day to day you’ll:

  • Own, drive, and lead the long term client success (renewals and upsell cycle) for your book of business
  • Collaborate and work in partnership with your client implementation manager and inherit accounts after they have onboarded, launched, and shown proven success within the platform
  • Actively engage with all client POC’s to ensure client delight and success on a weekly, bi-weekly, or monthly basis
  • Develop a relationship with strategic decision-makers quarterly to identify areas of growth to ensure a seamless renewals process
  • Run bi-weekly monthly, or quarterly business reviews, using data and storytelling to identify new use case areas and opportunities within the organization.
  • Discover, identity, and close upsell opportunities upon contract renewal, working cross-functionally with the sales organization

You’ll be great for this role if you:

  • Have 3-5 years of Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization
  • Enjoy wearing many different hats and working in a fast-paced, high-growth startup environment
  • Have proven success in developing relationships with multilevel POC’s within the same client
  • Can source opportunities for inside sales and work with sales teams to maximize client value
  • Understand client pain points and can work with product teams to improve our product
  • Have an obsession for client delight and leading with empathy

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