Hiring Senior Implementation Consultant | WorkRamp

Senior Implementation Consultant

Workramp

Date listed

3 weeks ago

Employment Type

Full time

Remote

Yes

WorkRamp is the leading enterprise platform for corporate learning. We’re out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers, partners, and employees.  

🙌 Why WorkRamp?  

-  Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures

  • #1 Top-Rated LMS by The Motley Fool

-  JMP Securities Hot 100 Startups: The best privately held software companies 2022

  • #1 on Inc's 2021 Best Workplaces List for Startups

  • Fortune's Best Places to Work in the Bay Area 2021

  • Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag

🚀 What’s the opportunity?

Our Implementation Team is focused on helping our customers establish the foundation to achieve their desired business outcomes by guiding them on how to leverage the WorkRamp platform to its fullest potential. You will own a book of business comprised of some of our most strategic customer engagements leading them to meaningfully adopt our solution while achieving a high level of customer satisfaction. If you love working with people, contributing to the successes of your customers and the business, and are passionate about working in a startup environment, this is the ideal role for you! 

  • Partner with our customers to develop deployment strategy and plans based on their unique needs, success criteria & goals, and scope of implementation

  • Responsible for stakeholder management across internal cross-functional partners (Sales, Customer Success, Product, and Marketing) and your customers to keep track of project progress, risks, and growth opportunities

  • Set and manage client expectations and day to day interaction; organize and facilitate project planning, weekly meetings, and presentations as needed

  • Regularly monitor, track milestones, and report on progress of the report

  • Drive escalation and mitigation of issues and risk should they arise in a timely manner

  • Identify and drive removal of blockers inhibiting deployment objectives

  • Deliver training to teams that are being onboarded as part of the implementation

  • Maintain and evolve customer onboarding training materials

  • Oversee knowledge transfer and transition post-implementation to Customer Success

  • Contribute to ongoing development of a scalable implementation framework and excellence

  • Create and continually optimize implementation documentation

  • Ensure internal and customer stakeholders are aligned and updated

🔧 What skills do I need?

  • 5+ years experience working for SaaS technology companies

  • 3+ years of experience in Salesforce.com process improvement and administration in a Sales Operations role or as a consultant preferred

  • Experience with implementations of deep/wide SaaS solutions, Enterprise customer experience preferred

  • Exceptional project management skills

  • Experience in delivering exceptional customer training

  • Strong written and verbal communication skills

  • Technical aptitude

  • Someone that goes above and beyond for the customer

  • Ability to multitask and prioritize

🏆 Perks

  • Fully Remote - Work from anywhere in the US

  • Unlimited PTO

  • Equity with annual refreshes

  • Full healthcare coverage

  • Stipend for remote work setup

  • Annual stipend for professional development

  • 401K

  • Half Day Fridays every other week

  • Quarterly Self Care Day & more

- This role can be based anywhere in the US, but hours will likely be PST

- At this time, WorkRamp does not sponsor work visas

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