Hiring Sr. Survey Operations Specialist | Panorama Education

Sr. Survey Operations Specialist

Panorama Education

Date listed

3 weeks ago

Employment Type

Full time

Remote

Yes

Keywords: remote

About Panorama:
Panorama is a fast-growing national technology company focused on radically improving education. More than 1,500 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development.

Panoramians can choose to work fully remote anywhere within the Continental United States, in-person from our Boston/San Francisco offices, or a hybrid option.

About the Role:

As a Sr. Survey Operations Specialist, no detail is too small as you complete complex technical tasks with Panorama’s internal software and scoping and designing the process to be as impactful and effective as possible. The Survey Operations team is expanding to streamline and improve technical support for our more complex offerings to school and district partners. As a member of the larger Product Support team, you will also help provide technical support and guidance to the thousands of users who are on our platform every day. The work you’ll do is fast-paced, flexible, and high-impact for our clients and for our team. 

Responsibilities:

  • Work closely with Client Experience team members to deliver error-free components of complex projects in a variety of districts and in a timely manner. 
  • Generate surveys, reports, translations, and support other complex projects.
  • Identify any technical problems when experiencing issues within our platform and collaborate Engineering and CX to problem solutions. 
  • Help our Survey Operations team measure, understand, and optimize our internal support processes. 
  • Maintain updated systems and processes to reflect changes to product offerings and system capabilities.
  • Learn new technical tasks as the Survey Operations team grows their offerings. 

Our Ideal Candidate Has:

  • 2+ years experience learning, working in, and troubleshooting a complex technical platform in a professional setting
  • Experience working on and communicating with a team in a fast-paced professional environment
  • Experience prioritizing and executing multiple projects throughout the course of a day, a plus if this experience is in queue based-technical work
  • Demonstrated proficiency with Microsoft Excel including work with filters, pivot tables, and formulas
  • Experience with Zendesk or comparable ticketing platform 
  • Experience adhering to multiple, strict deadlines; able to communicate when timelines cannot be met
  • Experience diving into and learning new technologies, such as internal databases or other software in a professional setting
  • Experience making data driven process improvements to existing workflows, processes, and systems
  • Experience building new processes or iterating on existing processes to increase the efficiency or effectiveness of your work or the work of a team

Panorama excitedly hosts two in-person "all team meetings" a year. All Panoramians attend and travel/hotels are provided. (Paused due to Covid)

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Panorama also has a policy on maintaining a drug-free workplace.

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