Hiring Operations Manager | Glocally

Operations Manager

Glocally

Date listed

3 weeks ago

Employment Type

Full time

🚀 ABOUT GLOCALLY

Glocally is a sustainable last-mile logistics provider for e-commerce brands in Germany. We use technology to design logistics for 100% emission-free and consumer-friendly deliveries.

Today’s e-commerce delivery processes are dominated by old-fashioned logistics incumbents resulting in frustrating experiences for consumers. With the various surfaces our product touches we are able to provide an excellent user experience for merchants, riders and consumers resulting in a truly joyful delivery experience for all parties involved.

By choosing Glocally in the online checkout, consumers and merchants stay in control of their delivery at any point in time without compromising sustainability.

We are an early-stage startup who raised funding from Y Combinator, amazing angels and VCs. This is a rare chance to join a purpose-driven company to shape the day-to-day business and culture from the very beginning as our Operations Manager.

💼 THE ROLE

As an Operations Manager you will be working as an integral part of our ambitious and purpose-driven team in direct communication with the founders, merchants, consumers, and riders. You will leverage your skills to design scalable operational processes for Glocally’s urban warehouses and hubs, riders and fleet.

You are expected to have a bias for action and take complete ownership of everything you do. We don’t expect you to be prepared for every task that will come up. We value your ability to solve problems hands-on in a short amount of time with the best possible outcome.

The ability to be confident with a high amount of ambiguity and change is mandatory. You should feel comfortable interacting with a wide variety of internal and external stakeholders (e.g. riders, merchants,...) who all have different needs. You will be expected to independently manage yourself and your work whilst being able to communicate and justify the decisions you have made to the team clearly and concisely.

Furthermore, you will expand and manage a rider & warehouse team from the very beginning. That’s why we expect you to bring great people leadership skills in order to establish an awesome work culture.

🖥️ THE WORK

Work at Glocally can be split into three pillars. (1) Expansion: launching Glocally’s operations in new delivery zones and cities (2) Operational efficiency: setting up systems for warehousing, sorting, storing, inbound and outbound processes of parcels (3) Team culture: making sure our staff loves coming to work every day, therefore exhibiting the best performance.

In the next 6 months, you will mainly be working on the following:

  • You will have the responsibility (and agency) to shape how we operate on a daily basis, paving to way for long-term sustainable growth
  • You will be defining Standard Operating Procedures (SOPs) for a multitude of processes concerning:
    • warehousing and sorting
    • rider hiring, onboarding, management (e.g. shift planning) and offboarding
    • vehicle fleet management and expansion
  • You will be talking to internal and external users to gather invaluable feedback
  • You will be expected to constantly back up your decisions with data
  • You will be responsible for constantly tracking operational performance in order to double-down on winning strategies whilst adjusting quickly in case things don’t work out as intended
  • You will work closely with business and product to create a truly unique delivery experience for every single one of our customers
  • You are willing to “get your hands dirty” if things get rough, e.g. by joining our riders for delivery or helping to sort parcels in our hub
  • You will grow with the company - we'll invest in you.

In the long-term, you will be responsible for launching our operations in new areas and cities. This includes hiring and leading a stellar team of Operations Associates in different locations.

🥇 THE REQUIREMENTS

  • You have 2+ years of prior work experience as an operations or expansion manager in logistics or last mile delivery, preferably in a startup or similar fast-paced environment
  • Make something people want: you understand that any work done in the early stages of a company requires a deep customer understanding
  • Passion - you care about sustainability & logistics and want to build something meaningful
  • Ownership - exhibited end-to-end ownership of a project or feature
  • Context-switching & multi-tasking - ability to efficiently juggle concurrent and unrelated technical and non-technical tasks
  • Resilience and adaptability - you reliably finish the job, constantly seek feedback and love to iterate
  • Value-add mindset - ability to identify work that is going to add immediate business value for our customers
  • Communication skills - ability to communicate comfortably with technical and non-technical persons alike, internally and externally
  • Stress-resistance: you don’t freak out immediately if things don’t go according to plan
  • You love working in a small (yet quickly growing) team
  • The ability to spend up to 5 days per week in our office or hub in Munich. In the early stages of a delivery startup, operations is all about executing and being present on the spot
  • Being fluent in German.

🌱 THE BENEFITS

  • You will be part of a promising YC Startup from early on
  • Above-market standards compensation with option of equity bundle
  • A Mac Book Pro M1 and all the required tech needed to do your best job
  • Fun: we laugh a lot together and regularly organize amazing team events

🎙️ THE PROCESS

  1. Initial interview with one or two founders (30min)
  2. Case study interview (1h)
  3. Reference call with two of your (former) colleagues (15min each)
  4. Final interview with all founders (45min)
  5. We make an offer.

We value all different types of experiences. If you don’t think you quite meet all of the qualifications we’d still love to hear from you.

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