Hiring Director, Customer Success | Athelas

Director, Customer Success


Date listed

3 weeks ago

Employment Type

Full time

At Athelas we're bringing simple, life-changing health care products to people around the globe. The future of healthcare is at the home - we are a team of technologists building the next generation of medical products at the intersection of hardware and software. We won’t stop until we’ve brought the world class tools of a hospital to your home.

We develop hardware & software and diagnostics to improve the lives of chronic care patients (cancer, hypertension, schizophrenia, bipolar disorder). In the US, 80% of healthcare spend occurs in 20% of patients. We aim to drastically reduce this cost through modern software, hardware, and preventative care services. Its core device (FDA Class 2 cleared) uses machine-learning trained on cell classification to allow chronic patients to monitor their white blood count at home. Its core software product is a platform to help doctors monitor vitals, trends, etc. of such patients, so that physicians and patients can stay aligned without direct interaction.

We've raised $132 million at a $1.5 billion valuation from top tier investors such as General Catalyst, Sequoia Capital, Y Combinator, and Initialized.

Hybrid workplace in Mountain View, CA.

###What You'll Do

  • Lead and manage Athelas's growing customer success team
  • Own all metrics relating to site NPS, retention, and overall experience
  • Build end to end flow for site experience, working with our product, billing, and deployment teams to make sure we provide best in class service
  • Serve as the owner for a portfolio of high value accounts, responsible for meeting key performance metrics
  • Serve as a product expert, walking sites through everything from patient selection, product features, to billing and reimbursements
  • Develop strategies to increase account value while ensuring the highest possible retention metrics in the industry
  • Collect industry knowledge and feedback from our customers to help guide product improvements and future product innovations

###What You Have

  • At least four years of account management, sales, or customer success experience (healthcare experience not required)
  • At least two years of experience leading and managing a team
  • Capable of building a best-in-class customer success process
  • Strong written and verbal communication skills
  • Experience with metrics and reporting
  • Comfort with ambiguity
  • Highly organized and able to handle multiple accounts with a close attention to detail
  • Willingness to hustle and perform duties outside of your conventional role

###Why You’ll Like Working with Athelas

  • Rockstar Team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US
  • Technology Focus: Revolutionizing how technology can be used in the healthcare industry
  • Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator
  • Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions
  • Incredible Growth: 10x patient growth in 2021 and we're just getting started

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