Hiring Product Manager (Patient Experience) | Osmind

Product Manager (Patient Experience)


Date listed

3 weeks ago

Employment Type

Full time



Keywords: remote ux qa

In the U.S. alone, 22M+ people suffer from treatment-resistant mental health conditions and 13M+ adults suffer from serious mental illness. Our mission is to further innovative mental health treatments (ranging from FDA-approved psychedelic medicines to neuromodulation to digital therapeutics to novel molecular approaches) for those patients who are suffering the most. We do this by empowering providers, improving patient care, and accelerating research. Our electronic medical records software is used by mental health doctors and their patients across the US. We analyze the data to help the doctors deliver better care and also offer insights to help research and development of new treatments that actually work.

Backed by top-tier investors (e.g. General Catalyst, Future Ventures, Tiger Global, Y Combinator, etc.), Osmind’s team consists of mission-driven experts from across tech and healthcare. We're a tight-knit group of highly collaborative, deeply caring, intellectually rigorous, and fun team members. We've been featured in publications such as Forbes, CB Insights Digital Health 150, Business Insider, Inc., TechCrunch, Crunchbase News.

The opportunity

We are a series A funded Public Benefit Corporation (PBC) building something that actually moves the needle on the global mental health crisis. (See here for an article our cofounder Jimmy wrote about PBC’s.) We are searching for a Product Manager who is excited to make our patient app a delightful experience for our patients. In this role, you will identify the needs of our patients and clinical users (medical providers, clinical staff) and in collaboration with our engineering and design teams identify solutions that engage patients so they are active participants in their care journey.

Let’s transform mental healthcare, together.

Note : Osmind is a remote first, office encouraged workplace. While we would like to continue hiring local talent in the SF Bay Area, we are also open to remote candidates within the United States.

What you'll do

  • Build a mobile patient app that patients love using. The patient app is core to Osmind reimagining how patients participate in their mental health journey. You'll be responsible for building an experience that helps them track treatment progress and outcomes, schedule appointments, message with their provider, journal, input health information, complete validated health questionnaires, and more.
  • Define the product roadmap for the patient app. You'll be responsible for identifying opportunities, prioritizing them, and working with your pod to develop solutions that meet the needs of our patients.
  • You'll help guide how we can leverage technologies like wearable devices to passively understand patient behaviors that help their clinicians provide better personalized care and drive better patient outcomes.
  • Guide projects through the software development cycle by working with design, engineering, quality assurance, and customer success. You'll facilitate user research and UX design, scope with engineering, and coordinate with QA and customer support to release new features to our practices.
  • Collaborate with teams across the company. You'll interact with sales, customer success, clinical, marketing, and clinical data to identify customer needs and opportunities and bring new and innovative features to our customers.

Preferred qualifications

  • 3+ years experience in a product management role, including managing product roadmaps, writing PRDs, working closely with design and engineering teams, tracking and analyzing outcomes, launching new features, etc.
  • Customer focused. You regularly speak with patients and clinicians to learn more about their needs. You combine these qualitative insights with quantitative analysis to identify solutions that meet user needs.
  • A self starter. You are resourceful, biased towards actions, and know how to make things happen.
  • Strong communication and collaboration skills. You can build consensus across teams and stakeholders.
  • You are comfortable jumping between high level strategy conversations while handling the day-to-day task that keep your team moving.
  • Willingness to work out of our office in San Francisco 2-3 days per week (public health situation permitting).
  • Interest in revolutionizing mental health care and neuropsychiatry.
  • Experience working on mobile applications.

Nice to haves

  • Experience developing healthcare software for patients or clinical users and their day-to-day workflows.
  • Prior relevant experience working on consumer mobile experiences. Familiar with acquisition, retention, and funnels.
  • Health tech startup experience, demonstrating that you can thrive in our fast-paced startup environment.
  • Experience working with clinical data, real-world evidence, or medical informatics. Understanding of the US healthcare system, healthcare technology, and health IT.
  • Hands-on experience working in a clinical setting.


  • Competitive salary and equity package
  • 100% employer contribution to healthcare insurance (medical, dental, vision) and 50% contribution for dependents.
  • 401K matching
  • Unlimited PTO
  • Flexible working hours to match your style
  • In-office in San Francisco (Potrero Hill) 2-3 days a week pending public health guidelines
  • In-office perks: food and lunch, snacks and drinks, happy hours, etc.
  • Contribute to one of the most innovative areas of medicine: frontier neuropsychiatry.
  • Be part of an all-star team that is intellectually rigorous, highly collaborative, deeply caring, and likes to have fun.
  • Tremendous growth opportunity and autonomy given we're a high-growth startup.

About us and more

  • To share more about our company, our mission, our values, what it’s like working with us, and our interview process, we’ve put together this presentation for you.
  • The tl;dr: we're a tight-knit group of intellectually rigorous, highly collaborative, deeply caring, and fun team members. We take the work that we do very seriously, but we don’t take ourselves too seriously. Sometimes you’ll catch us singing karaoke, making memes, or going out for a run together.
  • We have a five-star average Glassdoor review.

Some candidates may see the list above and feel discouraged because they don't match all the items. Please apply anyway: there's a good chance you also have important skills we’ve missed! We are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, underrepresented people of color, LGBTQ+ people, veterans, and people with disabilities.

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