Our Global Technology Infrastructure group is a team rewarded with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
As an experienced Site Reliability Engineering professional, you'll be making decisions of a global and strategic nature that impact our customers, clients, and businesses around the globe. Your expertise in analyzing complex data systems, anticipating problems, and finding ways to mitigate risk, will be key in leading a high performing team to successfully design and navigate the program roadmap. By incorporating your knowledge of business drivers, you will affect change and lead development of innovative improvements and world-class practices. You will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems.
You will be responsible for driving results, and implementing multiple, complex programs that span the breadth of the business, and they'll look to you to provide the technical leadership to move them forward. And while you will be part of a tight-knit team that shares your passion for technology, you'll also gain access the best minds in the business-both as part of the JPMorgan Chase & Co. global technology community, and through our partnerships with some of the most important tech firms in the world. In this environment you'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE you'll be focused on running better production applications and systems
+ Design, code, test and deliver software to automate manual operational work
+ Partner with different application teams throughout the life cycle to understand their application infrastructure and monitoring and apply Site Reliability Principles to baseline and setup SLOs for critical components. Identify application patterns and analytics in support of better service level objectives.
+ Design automated software and product upgrades, change management, and release management solutions
+ Other responsibilities extend to application deployment, change management, incident management, capacity upgrades, reporting, system integration and essentially ensuring the availability of a stable and performing platform used by Development and Technology firms across the firm.
+ Design self-healing and resiliency patterns, Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
+ As a primary point of escalation for the Site Reliability Engineering, there will be direct contact with application teams. Excellent communication and ability to build and maintain the relationship is essential.
+ This role requires someone who is quick learner, detail oriented with the experience of working efficiently and effectively in a global distributed environment.
+ This is a great opportunity to leverage technical expertise and potential to learn new skills in a technology focused environment.
+ Coach or manage teams as applicable
+ Prior experience of working in Financial industry is plus
This role requires a wide variety of strengths and capabilities, including:
* BS/BA degree or equivalent experience
* Advanced understanding of application monitoring stack (Logs, Events Metrics & Alerts) and ability to visualize and setup end-to-end observability (Infrastructure and Application components).
* Strong experience in using industry standard monitoring tools (AppDynamics, APICA, Splunk, ELK, Prometheus, Grafana etc.)
* Experience in deploying applications to cloud platforms (Kubernetes, CloudFoundry preferable)
* Experience in using Continuous Integration and Continuous Deployment tools. Build and Release skills using Jenkins, Maven, Gradle, Groovy, Git, Jenkins etc.
* Experience in working with automation tools like Ansible, Puppet etc.
* Good SQL skills and experience on databases.
* Experience in Resiliency patterns (Scalability, Pave/Repave), Self-healing, Chaos Engineering, Performance Monitoring, Continuous performance improvements .
* Strong understanding of Site Reliability Engineering concept (SLO, SLIs & Error Budget)
* Proficient in one of programming languages (Java, Python, Scripting)
* Knowledge of Web Services - Apache, Tomcat, SOAP, REST
* Experience of working in Agile Methodology
* Proficient in multiple infrastructure technologies
* Demonstrated ability to conceptualize, launch and deliver multiple IT projects on time and within budget
* Ability to articulate to more experienced management a technical strategy in clear, concise, understandable terms
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
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